Assistant Reservation Manager

22 ore fa

Venice, Veneto, Italia San Clemente Palace Venice Tempo pieno
Description

Aumenti le sue possibilità di arrivare alla fase del colloquio leggendo la descrizione completa del lavoro e candidandosi tempestivamente.

The incumbent of this position is responsible for the efficient functioning of the Reservations department


Assistant Reservations Manager
Department

Revenue & Reservations


Employment Type

Full Time


Location

Italy - Venice


Description

The incumbent of this position is responsible for the efficient functioning of the Reservations department


Key Responsibilities

  • Ensuring that all incoming enquiries are handled within a maximum of 24 hours
  • Working with the revenue director to update the PMS codes and setup when necessary
  • Assisting the sales and events managers in effectively dealing with all commission and accounts queries
  • Ensuring all necessary billing instructions are applied to reservations
  • Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments
  • Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner
  • Identifying and assisting with the training needs of team members
  • Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information xysqume in the PMS
  • Ensuring that all VIP and special requests information is efficiently saved in the PMS

Skills, Knowledge And Expertise

  • Deep knowledge of Opera PMS
  • At least 2 years of previous experience in the hospitality business (luxury field is preferred)
  • Excellent proficiency in Italian and English language, both written and spoken.