Account Executive – Italy, Europe

We are seeking an Account Executive to manage and grow strategic client relationships across Italy, Europe, and the UK, with a base in Milan. You will be responsible for developing long-term partnerships with existing clients, driving account growth, identifying upselling and cross-selling opportunities, and ensuring high levels of customer satisfaction and retention.

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You will work closely with customers to understand their business needs, identify opportunities to expand the use of Contents’ AI-powered platform, and coordinate with internal teams to deliver value throughout the customer lifecycle.

This is a high-impact role for a commercially minded, relationship-oriented professional who thrives in a fast-paced, international environment and enjoys working closely with enterprise and mid-market clients.

Key Responsibilities

Own and develop a portfolio of strategic enterprise and mid-market accounts across Italy, Europe, and the UK

Build and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations

Act as the main commercial point of contact for assigned accounts, ensuring a high-quality client experience throughout the relationship

Understand clients’ business objectives, challenges, and evolving needs, identifying opportunities to deliver additional value through Contents’ platform

Identify and drive upselling, cross-selling, expansion, and renewal opportunities within existing accounts

Develop and execute account plans to maximize customer retention, revenue growth, and long-term account value

Manage commercial negotiations, renewals, and contract expansions in collaboration with internal teams

Coordinate closely with Customer Success, Product, Marketing, and Sales teams to ensure alignment on client needs and priorities

Lead regular business reviews and client meetings, presenting performance, opportunities, and recommendations to key stakeholders

Monitor account performance, pipeline, renewal timelines, and revenue forecasts

Proactively identify potential risks and challenges within accounts and work with internal teams to address them

Gather and communicate customer feedback and market insights to help shape Contents’ product and commercial strategy

Support strategic initiatives, events, and client activities aimed at strengthening relationships and expanding Contents’ presence within key accounts

Travel across Europe and the UK when required to meet clients and support strategic account activities

Join Us If

You have 3–5 years of experience in B2B SaaS, Account Management, Customer Success, or a similar commercial role

You have a proven track record of managing and growing B2B client accounts

You have experience with upselling, cross-selling, renewals, and account expansion

You are comfortable managing enterprise and/or mid-market clients and engaging with senior stakeholders

You have strong commercial acumen and the ability to identify business opportunities within existing customer relationships

You have excellent communication, negotiation, presentation, and relationship-building skills

You are highly organized and able to manage multiple accounts, priorities, and stakeholders simultaneously

You have a strong understanding of the Italian and/or European business landscape

You are fluent in English (mandatory); Italian or any other European language is a plus

You are based in Milan or willing to relocate

You are comfortable working with international teams and travelling across Europe and the UK when required

Nice To Have

Experience in MarTech, AI, enterprise content solutions, or digital transformation

Experience managing strategic enterprise accounts in industries such as retail, banking, telco, manufacturing, luxury, publishing, or automotive

Background in high-growth startups or scale-ups

Familiarity with AI-driven platforms, CMS, CRM, marketing technology, or content ecosystems

Experience working with international clients and managing cross-border accounts

Experience using CRM and account management tools to manage pipelines, forecasts, renewals, and customer activity

A strong network within enterprise organizations across European markets

What We Offer

A competitive salary package aligned with your experience and seniority

The opportunity to join a fast-growing international company

Exposure to global teams, enterprise clients, and strategic international initiatives

The opportunity to play a key role in growing and strengthening Contents’ relationships with strategic clients across Italy, Europe, and the UK

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