Technical Account Manager, ES
3 giorni fa
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
The Role
As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
Watch a short video about life as a Technical Account Manager here.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us
Key job responsibilities
- You’ll build solutions, provide technical guidance and advocate for the customer.
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management.
- Consult with a range of partners from developers through to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS.
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.
- Solve a variety of problems across different customers as they migrate their workloads to the cloud.
- Uplift customer capabilities by running workshops, training sessions, etc.
You’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists and expand your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
A day in the life
The TAM team exists to provide proactive world-class support to AWS Enterprise Support customers by building technical relationships with all levels within the customer, from engineers to C-level executives. We enable the customer to focus on their mission rather than the undifferentiated heavy lifting. We do this through delivering the Enterprise Support product which removes roadblocks to ensure the customer's mission success via the AWS platform.
About the team
The Italian team is comprised of Technical Account Managers (TAMs) and Enterprise Support Managers (ESMs) who hail from various backgrounds. We seek a diverse talent pool with different technical backgrounds, perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Our emphasis on serving customers and their specific needs allows tailoring the Enterprise Support product to best suit them.
Minimum Qualifications
- Fluency in Italian.
- 3+ years of technical engineering experience.
- Experience in operational parameters and troubleshooting for one (1) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
- Bachelor’s Degree in Computer Science/Math/related discipline required, OR 5 years of equivalent work experience.
Preferred Qualifications
- Meets/exceeds Amazon’s leadership principles requirements for this role.
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role.
- 5+ years of technical engineering experience.
- Experience in operational parameters and troubleshooting for two (2) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
- Experience in Informational Technology operations.
- Internal enterprise or external customer-facing experience as a technical lead.
- Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).
- Experience with cloud offerings.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice here to know more about how we collect, use and transfer the personal data of our candidates.
#J-18808-Ljbffr-
Technical Account Manager, ES
6 mesi fa
Milan, Italia AWS EMEA SARL (Italy Branch) - G99 A tempo pienoAt Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other...
-
Technical Account Manager
7 mesi fa
Milan, Italia AWS EMEA SARL (Italy Branch) A tempo pienoAn AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide...
-
Technical Account Manager
5 mesi fa
Milan, Italia RTB House A tempo pienoTechnical Account ManagerWhat you will do and how you'll make an impact: conduct the technical operations for our top clientstechnical support for new and existing clients by phone and email regarding all technical aspects of the campaignsmanagement of all technical issues with regards to campaign launching and running processtechnical integration between...
-
Technical Account Manager
4 settimane fa
Milan, Italia Fortinet A tempo pienoWould you like to join the leading global provider of network security solutions to help strategicaccounts optimize their customer experience? At Fortinet, we are looking for a TechnicalAccount Manager to build a long-term trusted relationship by operating as the primary technicaladvisor for key enterprise customers. As a Technical Account Manager (TAM), you...
-
Technical Account Manager EMEA
1 mese fa
Milan, Italia Docebo A tempo pienoAs a Technical Account Manager, your mission is to build, grow and deepen our customer relationships to ensure our customers are successful with Docebo. You are passionate about helping customers connect their goals and challenges with our suite of LMS solutions. Your goal is to make every one of our customers a lifelong partner.A Technical Account Manager...
-
Technical Account Manager EMEA
3 giorni fa
Milan, Italia Docebo A tempo pienoAs a Technical Account Manager, your mission is to build, grow and deepen our customer relationships to ensure our customers are successful with Docebo. You are passionate about helping customers connect their goals and challenges with our suite of LMS solutions. Your goal is to make every one of our customers a lifelong partner.A Technical Account Manager...
-
Technical Account Manager
4 mesi fa
Milan, Italia CoreView A tempo pienoAbout CoreView (A Microsoft Gold Partner)CoreView is the Global Leader in Effortless M365 Security, Governance, and Administration. Offering an end-to-end solution that stretches across the whole M365 ecosystem; from your tenant level configurations, right up to your most critical workloads.Created by M365 experts, for M365 experts, CoreView makes best...
-
Milan, Italia AWS EMEA SARL (Italy Branch) - G99 A tempo pienoAt AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to...
-
Senior Technical Account
3 giorni fa
Milan, Italia Michael Page International A tempo pienoCategoria: Media & AgencyLuogo di lavoro: MilanoIl Senior Technical Account avrà la responsabilità di lavorare con Publisher, media agency e partner con l'obbiettivo di garantire la corretta implementazione e ottimizzazione delle soluzioni proposte.Responsabilità:Supportare i publisher nell'integrazione delle piattaforme, fornendo assistenza tecnica e...
-
Technical Account Manager
3 giorni fa
Milan, Italia CoreView S.r.l. A tempo pienoAbout the Role:We are seeking an experienced Technical Account Management Sales Director to lead and transform our post-sales organization in the EMEA and APAC regions. This strategic role will be responsible for driving customer success, revenue growth, and team excellence in our technical account management operations.This role is crucial in driving our...
-
Account Manager
3 giorni fa
Milan, Italia Amazon A tempo pienoAmazon is seeking a dynamic and motivated Account Manager in Vietnam, for the Amazon Global Selling business. The Account Manager will be responsible for marketing Amazon’s global marketplaces and identifying, and targeting Selling Partners of all sizes to grow the Selling Partners’ businesses around the world. This person will be the primary point of...
-
Senior Technical Account
2 settimane fa
Milan, Italia Michael Page International Italia S.r.l. A tempo pienoAdTechSenior Account Azienda Società AdTech internazionale leader a livello globale, che vanta una vasta rete di publisher e cliente a livello nazionale e internazionale. Offre soluzioni innovative per aiutare i brand a raggiungere i loro obbittivi di crescita Offerta Responsabilità:Supportare i publisher nell'integrazione delle piattaforme, fornendo...
-
Account Manager
2 mesi fa
Milan, Italia SILK ROUTE RECRUITMENT A tempo pienoThis is a remote position.Italian speaking Account ManagerAccount Manager - ItalyOur client is a large supplier of apparel to Italian retailers.They are looking for a talented and experienced Account Manager to join their growing team. The position is based in Italy (100% remote working).Account Manager: the role:You will be responsible for: Managing the...
-
Account Manager
4 settimane fa
Milan, Italia SILK ROUTE RECRUITMENT A tempo pienoThis is a remote position.Italian speaking Account ManagerAccount Manager ItalyOur client is a large supplier of apparel to Italian retailers.They are looking for a talented and experienced Account Manager to join their growing team. The position is based in Italy (100% remote working).Account Manager: the role:You will be responsible for: Managing the...
-
Technical Account Manager
2 settimane fa
Milan, Italia CoreView A tempo pienoAbout the Role: We are seeking an experienced Technical Account Management Sales Director to lead and transform our post-sales organization in the EMEA and APAC regions. This strategic role will be responsible for driving customer success, revenue growth, and team excellence in our technical account management operations. This role is crucial in driving...
-
Account Manager
2 mesi fa
Milan, Italia SILK ROUTE RECRUITMENT A tempo pienoJob Description This is a remote position.Italian speaking Account ManagerAccount Manager - ItalyOur client is a large supplier of apparel to Italian retailers.They are looking for a talented and experienced Account Manager to join their growing team. The position is based in Italy (100% remote working).Account Manager: the role:You will be responsible...
-
Senior Technical Account
1 mese fa
Milan, Italia Michael Page International Italia S.r.l. A tempo pienoAdTechSenior Account Azienda Società AdTech internazionale leader a livello globale, che vanta una vasta rete di publisher e cliente a livello nazionale e internazionale. Offre soluzioni innovative per aiutare i brand a raggiungere i loro obbittivi di crescita Offerta Responsabilità:Supportare i publisher nell'integrazione delle piattaforme, fornendo...
-
Milan, Italia ENGINEERINGUK A tempo pienoTechnical Account Manager, Enterprise Support, Strategic Industries, EnergyDESCRIPTIONAt AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services,...
-
Milan, Italia Amazon A tempo pienoTechnical Account Manager, Enterprise Support, Strategic Industries, EnergyJob ID: 2757515 | AWS EMEA SARL (Italy Branch)At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data /...
-
Milan, Italia ENGINEERINGUK A tempo pienoTechnical Account Manager, Enterprise Support, Strategic Industries, EnergyDESCRIPTIONAt AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services,...