Director of Housekeeping

5 giorni fa

Siena, Italia Antal International Network A tempo pieno

Per un prestigioso resort 5*L in Toscana parte di una catena alberghiera internazionale, stiamo cercando un/una

DIRECTOR OF HOUSEKEEPING

In qualità di Director of Housekeeping, saràresponsabile del monitoraggio degli standard e delle prestazioni del team houseekeping, al fine di organizzare e mantenere un elevato grado di eccellenza degli standard nelle suite, nelle ville e nelle aree pubbliche del resort.

Compiti e responsabilità:

  • Supervisionare il funzionamento quotidiano delle pulizie, assicurando una comunicazione efficace per le questioni operative.
  • Eseguire costantemente ispezioni per garantire gli standard generali di pulizia e manutenzione delle suite, delle ville, delle aree pubbliche e delle aree interne, nel rispetto delle linee guida del resort e degli standard di servizio del marchio.
  • Dimostrare acume finanziario e preparare previsioni, monitorare i rapporti giornalieri e controllare le spese in base al budget del reparto senza sacrificare la qualità dei servizi.
  • Cercare di raggiungere l'eccellenza del servizio incorporando la soddisfazione degli ospiti come componente delle riunioni di reparto, con particolare attenzione al miglioramento continuo.
  • Promuovere e mantenere relazioni forti, positive e di supporto con il Front Office attraverso una comunicazione e una collaborazione efficaci.
  • Valutare i livelli di personale in base alla domanda del business e fornire raccomandazioni per gli aggiustamenti quando necessario.
  • Monitorare e gestire le prestazioni del team fornendo supervisione e sviluppo professionale, consulenza e coaching.

Requisiti

  • Precedente esperienza lavorativa in resort di lusso
  • Comprovate capacità manageriali nella gestione delle persone, nella pianificazione strategica e nel processo decisionale
  • Elevata organizzazione, orientamento ai risultati, eccezionali capacità relazionali e di servizio al cliente
  • Capacità di comunicare efficacemente e di fornire indicazioni in modo chiaro, conciso e professionale, sia in forma verbale che scritta.
  • Ottima conoscenza delle lingue inglese e italiana, sia orale che scritta.
  • La conoscenza di altre lingue è considerata un plus.

Sede di lavoro:provincia di Siena

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