Lead Professional Services Consultant, ACE

3 settimane fa

Milan, Italia dynaTrace software GmbH A tempo pieno
Your role at Dynatrace

Dynatrace Enterprise Program Managers are responsible for ensuring the success of large Dynatrace customers (Fortune 100). Their primary role is to accelerate the deployment of Dynatrace software, while helping to maintain an organized and smooth services engagement by providing planning, adoption, and operational guidance.

Enterprise Program Managers work directly with client stakeholders, technical teams, Project Managers, Dynatrace Services Consultants, Architects, Support, Product Management, and Dynatrace leadership teams.

This role focuses on the digital transformation of clients by shifting people and processes, driving cultural change, and consolidating Dynatrace’s position within the client by integrating with their wider IT landscape.

Responsibilities:

  • Provide Enterprise level Program Management services utilizing the EPM Framework (similar to PMI) on end-to-end enterprise level Dynatrace rollouts for up to 2 clients (20 hours/week per client).
  • Align Dynatrace services with partners to provide a cohesive service delivery approach for the client.
  • Responsible for the successful management and delivery of a wide range of Services for Dynatrace technologies focused on Velocity (Consultants), Architecture, Innovation, AppSec, Extension, and Business Insights services.
  • Work with Account Executives, Customer Success Managers, and Regional Service Managers (RSM) to establish roles and responsibilities for each client.
  • Provide deployment planning, adoption and operational strategy, and overall engagement management for Dynatrace ACE Services engagements. Deliver stand-alone Strategic Planning Workshops (Dynatrace Rollout Focused) engagements to enterprise level clients.
  • Deliver stand-alone Digital Performance Accelerator (Advanced Dynatrace Use Cases) engagements to enterprise level clients.
  • Coordinate with Account Executive, Customer Success Manager (CSM), Project Coordinator, and client to appropriately use FlexPoints available to the client.
  • Guide ACE Services teams of Consultants and Architects in the utilization of the Delivery Framework methodology and associated activities and deliverables.
  • Ensure Dynatrace resources are meeting the needs of the engagement and, when required, work with RSM to develop and oversee improvement plans.
  • Lead key client meetings and presentations including engagement kick-off, goal setting, weekly status, and quarterly business reviews.
  • Define, manage, and track customer goals for every engagement based on business needs.
  • Plan, manage, and accelerate effective deployments and onboarding utilizing all aspects of service offerings.
  • Identify, guide, and oversee the implementation of best practices to enable culture, people, and process changes.
  • Provide leadership throughout the customer digital transformation journey with performance-driven results.
  • Focus on the strategic adoption of Dynatrace within our customers ensuring maximum value and ROI.
  • Identify Dynatrace expansion opportunities and work with Account Executives, CSM, and RSMs to close them.
What will help you succeed

Minimum Requirements:

  • Bachelor's Degree in Computer Science, Computer Engineering, Information Technology, Business Administration or similar with a focus on IT or equivalent experience.
  • 3+ years Dynatrace Technology Consulting or equivalent Technical Consulting experience with any SaaS or product-focused company.

Preferred Requirements:

  • Solid technical background in delivering Observability focused solutions and services.
  • Ability to bridge discussions between business and IT at every level of an organization, internally and externally.
  • Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients.
  • Ability to provide customers with clear detailed guidance on implementation and adoption strategies.
  • Strong presentation, documentation, and project management capabilities.
  • Demonstrated ability to lead a diverse team of technical resources to successful engagements in challenging conditions.
  • Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and is committed to getting results. Cloud, application development, ITSM, and DevOps related experience and certifications are a plus.
  • Solid technical background as a certified Dynatrace professional.
  • Experience with large enterprise deployments and leading organizational initiatives.
  • Project management training, experience, and certification.
  • This role can work remotely within the United States.
Why you will love being a Dynatracer
  • Dynatrace is a leader in unified observability and security.
  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.
#J-18808-Ljbffr

  • GV Lead Applications Services Consultant

    6 giorni fa

    Milan, Italia ADP A tempo pieno

    Lead SAP ConsultantWe are looking for a Lead Application Services Consultant with technical aptitude.If you enjoy supporting clients and resolving technical issues, this is a great opportunity for you to grow a career in a highly attractive technical field!Provide technical support for our multinational clients within SAP HR Modules.Deliver world-class...

  • GV Lead Applications Services Consultant

    3 settimane fa

    Milan, Italia ADP A tempo pieno

    Lead SAP ConsultantWe are looking for a Lead Application Services Consultant with technical aptitude.If you enjoy supporting clients and resolving technical issues, this is a great opportunity for you to grow a career in a highly attractive technical field!Responsibilities:Provide technical support for our Multinational clients within SAP HR Modules.Deliver...

  • Senior Professional Services Consultant

    16 ore fa

    Milan, Italia Fortinet A tempo pieno

    Fortinet Fortinet delivers cybersecurity everywhere you need it. We secure the entire digital attack surface from devices, data, and apps and from data center to home office.This is a technical role, providing post-sales consulting in the security industry. The Senior Professional Services Consultant works with clients and partners remotely and/or onsite on...

  • Associate Professional Services Consultant

    2 settimane fa

    Milan, Italia Amazon A tempo pieno

    Associate Professional Services Consultant - Early Career ProgramJob ID: 2858387 | AWS EMEA SARL (Italy Branch) - G99Role starts in March or September 2025.Do you want to experiment with innovative technologies, including Cloud Computing, Machine Learning, and Internet of Things? Are you passionate about educating, training, designing, and building...

  • Associate Professional Services Consultant

    3 settimane fa

    Milan, Italia Amazon A tempo pieno

    Associate Professional Services Consultant - Early Career ProgramJob ID: 2858387 | AWS EMEA SARL (Italy Branch) - G99Role starts in March or September 2025.Do you want to experiment with innovative technologies, including Cloud Computing, Machine Learning, and Internet of Things? Are you passionate about educating, training, designing, and building...

  • Associate Professional Services Consultant

    2 settimane fa

    Milan, Italia Amazon A tempo pieno

    Associate Professional Services Consultant - Early Career ProgramJob ID: 2858387 | AWS EMEA SARL (Italy Branch) - G99Role starts in March or September 2025.Do you want to experiment with innovative technologies, including Cloud Computing, Machine Learning, and Internet of Things? Are you passionate about educating, training, designing, and building...

  • Consultant, Advisors

    3 settimane fa

    Milan, Italia Mastercard A tempo pieno

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation,...

  • Senior Advisory Consultant

    17 ore fa

    Milan, Italia Amazon A tempo pieno

    Senior Advisory Consultant - Financial Services, Professional ServicesJob ID: 2791614 | Amazon Web Services Argentina S.R.L.Amazon Web Services (AWS) Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer....

  • Cloud Services Lead

    1 mese fa

    Milan, Italia Enel Chile S.A A tempo pieno

    The Digital Solutions unit within Gridspertise, reporting into the Head of Cloud Operations, is looking for a Cloud Services Lead.At Gridspertise, we’re not just keeping up with the future – we’re creating it. As a global organization specialized in digital technologies for utilities worldwide, we are pioneering a new era of sustainable and reliable...

  • Professional Services PMO

    3 settimane fa

    Milan, Italia Wolters Kluwer N.V. A tempo pieno

    Professional Services PMO page is loadedProfessional Services PMOApply remote type Hybrid (8 days/month) locations ITA - Milan, Via Bisceglie time type Full time posted on Posted 2 Days Ago job requisition id R0045519Wolters Kluwer Italia, player di riferimento nello sviluppo di applicativi software per professionisti e aziende, ricerca per la funzione...

  • Growth Lead Consultant

    3 settimane fa

    Milan, Italia Instilla Srl A tempo pieno

    Growth Lead Consultant (Part-Time, 6 Months Freelance)We are looking for an experienced Growth Lead Consultant with a proven track record in managing international campaigns for high-budget clients (over €1M annual media spend), to lead the strategy and execution of paid media campaigns for top ecommerce clients (2M+ media budget). This is a part-time...

  • Senior Consultant

    2 settimane fa

    Milan, Italia Culture Digitali Srl A tempo pieno

    Siamo alla ricerca di un Senior Consultant per la nostra divisione FAAS (Financial Accounting & Advisory Services) a Milano. Questo ruolo è parte dei nostri progetti di internazionalizzazione e sviluppo finanziario.Il tuo ruoloGestire le attività e il delivery su progetti afferenti all'ambito AFC in contesti multinazionali;Ricerchiamo un Senior Consultant...

  • Paid Media Lead Consultant

    3 settimane fa

    Milan, Italia Instilla Srl A tempo pieno

    Paid Media Lead Consultant (Part-Time, 6 Months Freelance)We are looking for an experienced Paid Media Lead Consultant with a proven track record in managing international campaigns for high-budget clients (over €1M annual media spend), to lead the strategy and execution of paid media campaigns for top ecommerce clients (2M+ media budget). This is a...

  • Country Manager Eurofins Professional Scientific Services Italy

    17 ore fa

    Milan, Italia Eurofins GSC Poland Sp. z o. o. A tempo pieno

    Eurofins Professional Scientific Services Insourcing Solutions(PSS) network of companies is a global, award-winning managed service provider that places our people at the client's site dedicated to running and managing laboratory services while eliminating headcount, co-employment, and project management worries.PSS has offered this insourcing model for 20...

  • Junior Salesforce Consultant

    2 settimane fa

    Milan, Italia Lutech SpA A tempo pieno

    Come Junior Salesforce Consultant, nella nostra practice Customer Engagement & CRM, sarai coinvolto in un processo di formazione su attività di implementazione e configurazione di soluzioni CRM Salesforce per i nostri principali clienti in ambito Banking.In particolare, ti occuperai di:Analisi, implementazione e configurazione di soluzioni standard su...

  • Senior Consultant, Technical Implementation Services, Charles River Development, Assistant Vice...

    4 settimane fa

    Milan, Italia adh Personal Thüringen A tempo pieno

    Why this role is important to us: The team you will be joining is a part of Charles River Development (or CRD), which became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management, and hedge funds.What you will be responsible for:...

  • Event Services Ceremonies and Non-Competition Lead Planner

    1 mese fa

    Milan, Italia DFL A tempo pieno

    Company DescriptionTake the chance to work for the Organization in charge of delivering one of the biggest and most prestigious events in sport field! Feel the Olympic and Paralympic energy joining us at Fondazione Milano Cortina 2026, leaving a mark in the sport history!BREAK THE ICE!Fondazione Milano Cortina 2026 is the Organizing Committee for the Olympic...

  • Performance Marketing Lead Consultant

    14 ore fa

    Milan, Italia Instilla Srl A tempo pieno

    Performance Marketing Lead Consultant (Part-Time, 6 months Freelance)We are looking for an experienced Performance Marketing Lead Consultantwith a proven track record in managing international campaigns for high-budget clients (over €1M annual media spend), to lead the strategy and execution of paid media campaigns for top ecommerce clients (2M+ media...

  • Professional Services PMO

    3 settimane fa

    Milan, Italia Wolters Kluwer A tempo pieno

    Wolters Kluwer Italia, player di riferimento nello sviluppo di applicativi software per professionisti e aziende, ricerca per la funzione PROFESSIONAL della divisione Tax & Accounting, un profiloPMO - PROFESSIONAL SERVICESRicopre un ruolo pivotale rispetto alla Direzione: ha la visione di insieme della macchina di Delivery e la responsabilità, insieme al...

  • Commissioning Lead

    4 settimane fa

    Milan, Italia Quanta Consultancy Services Ltd A tempo pieno

    Commissioning Lead - Data Centre Project - Milan - 12 MonthsThis is your opportunity to work for a global data centre operator that has been recognised as one of the fastest growing and well-known groups in the industry.Having received significant investment, this established data centre group is in their next phase of growth and require the expertise of a...