IA-DOM-IVRS-NE2-Technology Support Specialist

4 settimane fa

Re, Italia Buzzclan A tempo pieno
The Network Engineer (NE) is responsible for the design implementation and overall performance security and availability of the entire LAN/WAN/MAN.

The Iowa Workforce Development Division of Vocational Rehabilitation Services (IWDVRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership assisting with technical issues communicating with nontechnical users and escalating issues as needed. The role includes software installation computer imaging and other related IT tasks.

Key Responsibilities:

  • Provide desktop/laptop/thin client support both deskside and remotely.
  • Install patch and troubleshoot Windows 7/10.
  • Troubleshoot issues with Microsoft 2019 and Office 365 products.
  • Configure and troubleshoot Windows networking (TCP/IP).
  • Escalate issues to nextlevel support or management as appropriate.
  • Troubleshoot issues with Microsoft Edge and Google Chrome.
  • Provide support using remote tools.
  • Install and troubleshoot a variety of inhouse developed and thirdparty software.
  • Troubleshoot desktop and network printer issues.
  • Support Google Workspace products.
  • Support Apple devices (iPad iPhone).
  • Understand and support Microsoft Active Directory (clientside).
  • Implement hard drive encryption preferably using Bitlocker and McAfee.
  • Modify system registry as needed.

Qualifications:

  • Required Experience:

    • 4 years of experience in PC support (desktop/laptop/thin client).
    • 4 years of experience with Windows 7/10 installation patching and troubleshooting.
    • 4 years of experience troubleshooting Microsoft 2019.
    • 4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
    • 4 years of experience escalating issues to nextlevel support/management.
    • 4 years of experience troubleshooting Microsoft Edge and Google Chrome.
    • 4 years of experience providing support with remote tools.
    • 4 years of experience installing and troubleshooting a variety of software.
    • Experience in support of Microsoft Office 365 products.
    • Experience in Apple device support (iPad iPhone).
    • Thorough understanding of Microsoft Active Directory (clientside).
    • Experience with hard drive encryption preferably Bitlocker and McAfee.

  • Desired Experience:

    • Ability to troubleshoot desktop and network printer issues.
    • Experience with Google Workspace products.
    • Ability to modify the system registry.

  • Education:

    • Preferred: 4year degree or equivalent technical study.

  • Certifications:

    • Industry certifications (A Network MCP etc.)


Communication:

  • The candidate must have strong communication skills to effectively liaise with IT staff and nontechnical users ensuring timely execution of tasks.

Required/Desired Skills
SkillRequired /DesiredAmountof Experience4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Required5YearsExperienced in PC (desktop/laptop/thin client) support both desk side and remotely Required5YearsWindows 7/10 installation patching and troubleshooting Required5YearsAbility to troubleshoot issues with Microsoft 2019 Required5YearsWindows networking TCP/IP Configuration and troubleshooting Required5YearsEscalate issues to next level support and or management accordingly Required5YearsAbility to troubleshoot issues with Microsoft Edge and Google Chrome Required5YearsDemonstrated experience providing support with remote tools Required5YearsAbility to install and troubleshoot issues with a variety of inhouse developed and 3rd party software Required5YearsTroubleshoot desktop and network printers issues Required5YearsExperienced in Google Workspace products Required5YearsExperience in Apple device support (iPad iPhone) Required5YearsExperience with hard drive encryption preference for Bitlocker and McAfee Required5YearsAbility to modify system registry Required5YearsIndustry certification (A Network MCP etc) Required4Years
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI Management in advance and contact information must be provided to CAI so that a resource can be reached during his or her absence. The Client has the right to dismiss the resource if she or he does not return to work by the agreed upon date. Do you agree to this requirementQuestion2The Contractor must report any disciplinary action misdemeanor or felony convictions to the State for any temporary IT staff provided. Do you agree to this requirementQuestion3What is your candidates email addressQuestion4Have you completed and submitted the Right to Represent form making sure to do so exactly as instructed The form is located at Question5The hourly Vendor Rate for this position is . Do you agree to this requirementQuestion6PROVIDE CANDIDIDATES CURRENT LOCATION (CITY/STATE) HERE REQUIRED Question7SHOW YOUR WORK In the summary of qualifications field under the details tab of the candidates profile you should explain why your candidate is the best fit for this position. Please confirm that you have thoroughly validated and attested to the accuracy of the credentials listed throughout this candidates VectorVMS profile and resume according to Section 5.2.5 of ITS009440. Do you confirm Candidates will get rejected if an agency cuts and pastes the candidates resumes into this field REQUIREDQuestion8Use of AI is Strictly Prohibited: Please be advised that the use of AIgenerated responses during screenings and interviews is strictly prohibited. Confirm that your candidate has been informed of this policy and agrees to adhere to it. Noncompliance will result in disqualification from the interview process.Question9DOM contractor personnel are now required to undergo additional background check investigations (run by DOM) before starting requiring the completion of several waiver forms & fingerprint processes. The selected candidate will be responsible for completing all the necessary waiver forms scheduling and completing the fingerprinting process and returning all completed items to DOM for processing. Please confirm you have discussed this with your candidate and he/she will comply if selected. Question10PROVIDE CANDIDATES FULL PHYSICAL ADDRESS where DOM DoIT Background Check form and Fingerprint cards are to be mailed REQUIRED

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