Lavori attuali relativi a Front Office And Customer Experience Manager - Provincia di Udine - D-Marin | The Selection of Premium Marinas
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Front Office Manager
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Front Office Manager
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Provincia di Parma, Emilia-Romagna, Italia STARHOTELS S.P.A. A tempo pienoJoin Starhotels and become part of our **Hotel Du Parc** in the heart of **Parma.** As a **Front House Manager** you will be the main lead in creating a positive stay for our guests overseeing the Front Office team and providing a high level of service for our guests. Your responsibilities include: - Coordinating the activity of the department to create a...
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Lido di Jesolo, Veneto, Italia Hnh Hospitality Spa A tempo pienoIl Resort **Almar Jesolo Resort & Spa**, facente parte del gruppo HNH Hospitality, ricerca per la prossima stagione estiva un/una** Front Office Manager**.**Di cosa ti occuperai**- Riportando al Resort Manager sarai responsabile dell'andamento del soggiorno degli ospiti del Resort dall'arrivo alla partenza- Coordinerai e formerai il team di ricevimento per...
Front Office And Customer Experience Manager
1 mese fa
The Customer Experience manager is responsible for the smooth operation of D Marin Premium Marina's front office/reception area. The role oversees all aspects of the front office operations (including berthing and boatyard contract renewal and sales), with a primary focus on premium guest satisfaction, operational efficiency, financial management, and compliance and ensure that the front office team adhere to D Marin customer excellence standards.Key accountabilities & Decision ownershipEnsure high levels of customer satisfaction by addressing guest concerns and resolving issues in accordance with the D Marin WayMaintain accurate records of reservations, availability, and occupancy and act as a focal point for the CRM system and ensure that team effectively uses it to record transactionsCoordinate with other departments to ensure the timely allocation of resources to guests.Lead the contract renewal process in collaboration with Commercial departmentEnsure compliance with marina policies and procedures during check-in and check-out.Handle financial transactions and maintain accurate financial records.Upsell additional services and amenities to maximize revenue.Provide information about local attractions and activities to enhance the guest experienceImplement best practices and seek feedback from guests to make necessary enhancements and Identify opportunities for improving guest services and operational efficiency.Guide the team to ensure high level of customer serviceAlign with Harbor operations team to ensure max occupancy and efficiency of operationsCore Competencies, knowledge and experienceCustomer centric mindset and a 5 star service attitudeEffective communicationPersonal Drive / CommitmentAccountability/OwnershipContinuous improvement mindsetTeam managementProblem solving / decision makingSales skillsNegotiation skillsMust have professional / technical qualificationsBachelor degree in hospitality management or business administrationMin 3 years of experience as a leader/manager of a teamFinancial acumenExcellent knowledge of English (any additional language is a plus)Key Performance IndicatorsCustomer satisfaction (nps)Inquiry conversion rateRenewal success rate
