Desk Side Support Engineer Level 2

4 settimane fa

Milan, Italia Nsc Global A tempo pieno
Overview

NSC Global (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. NSC Global is a 20-year-old private company that delivers tailored solutions to over 50 of the world's leading multinational enterprises, outsourcers, and service providers.

NSC Global is currently looking for a Desk Side Support Engineer (Level 2) to join our growing company.

Responsibilities
  1. Field incoming help requests from end users via both telephone and work orders in a courteous manner.
  2. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  3. Build rapport and elicit problem details from help desk customers.
  4. Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
  5. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Other Skills
  1. Ability to advise and to present to one or more customer staff.
  2. Monitor and control daily service call activity, utilization, inventory levels and service levels.
  3. Exceptional customer service.
  4. Advanced knowledge in Customer Service Aptitude.
  5. Resolving technical problems with hardware, software and connectivity.
  6. Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve.
  7. Participate in the configuration and support of internal systems.
  8. Ability to work effectively with Logistics.
  9. Adherence to assigned schedule.
  10. Adhering to documented policies, procedures and processes for NSC that are specific to the service.
  11. Clear and concise documentation of all customer interaction within appropriate CRM tool.
  12. Able to function in a team environment.
  13. Maintain knowledge levels as industry enhancements occur.
  14. Support installation and implementation of connectivity and high-end systems products.
  15. Continuous improvement of service delivery.
Qualifications

Work Experience: More than 24 months.

Sound knowledge of:

  1. Advanced knowledge in Computer Hardware.
  2. Advanced knowledge in Common Software applications.
  3. Advanced knowledge in Microsoft Operating system.
  4. Proficient knowledge in Printer Hardware.
  5. Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices.
  6. Proficient knowledge in Ticketing software.
  7. Microsoft Office & Office 365 applications.
  8. PC/Laptop hardware.
  9. PC/Laptop peripherals, including printers.
  10. Mobile devices.

Awareness of:

  1. Active Directory.
  2. Exchange.
  3. Apple OS.
  4. Network and server hardware and components.

IT qualifications may include:

  1. A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +.
  2. PC/Laptop OEM Maintenance Certification.
  3. CompTIA A+ Certification.
  4. Microsoft Certified IT Professional (MCITP) certification in desktop area.
  5. Microsoft Office Specialist (MOS) certification.

Other:

  1. Italian C2 or native and English at least B2 level.
  2. Eligibility to work in Italy.
  3. Willingness to work fully on-site (Piazzale M.M. Burke 3, 20020 ARESE, (Milano) ITALY).
#J-18808-Ljbffr

  • SERVICE DESK ENGINEER

    3 settimane fa

    Milan, Italia Ricoh Italia srl A tempo pieno

    Ricevi notifiche via email con le ultime offerte di lavoro per: RicohServizio gratuito. Potrai disattivare il servizio in qualunque momentoSERVICE DESK ENGINEER - MilanoRicoh Italia srl | Milano | Tempo indeterminato | joblink.allibo.com | 02/12/24Il/la Service Desk Engineer si occupa di fornire assistenza tecnica (hardware e software) alla postazione di...

  • DevOps Engineer

    4 settimane fa

    Milan, Italia AC&D Technologies A tempo pieno

    AC&D Technologies è una società di Consulenza, System Integration e Sviluppo applicativo da oltre 20 anni nel Settore ICT specializzata nella progettazione e nell’implementazione di soluzioni specifiche che rispondono ai criteri dell’eccellenza. Per ampliamento del nostro team ricerchiamo un DevOps Engineer (Mid Level). Partecipa all’esperienza di...

  • Help Desk Junior

    2 mesi fa

    Milan, Italia NEPTA S.R.L. A tempo pieno

    Nepta s.r.l. si propone quale partner tecnologico di aziende e pubblica amministrazione, aiutando i propri Clienti a coniugare formule organizzative e tecnologiche. Operiamo in differenti aree di business (consulting,servizi tecnologici) e siamo in grado di offrire un percorso di carriera strutturato in base alle diverse aspettative professionali. Per...

  • Help Desk Junior

    1 mese fa

    Milan, Italia NEPTA S.R.L. A tempo pieno

    Nepta s.r.l. si propone quale partner tecnologico di aziende e pubblica amministrazione, aiutando i propri Clienti a coniugare formule organizzative e tecnologiche. Operiamo in differenti aree di business (consulting, servizi tecnologici) e siamo in grado di offrire un percorso di carriera strutturato in base alle diverse aspettative professionali.Per...

  • Information Technology Support and Freelance Network Engineer

    2 settimane fa

    Milan, Italia Tech Domain A tempo pieno

    Information Technology Support and Freelance Network EngineerWe are looking for an ONSITE IT & Network Support Engineer/Technician to support casual freelancing tasks in your area. You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched based on your area, and you may support them as per your availability (weekdays,...

  • Help Desk Application

    1 mese fa

    Milan, Italia Epay A tempo pieno

    The Application Help Desk role focuses on providing technical support for our software applications, ensuring that our customers can use our products efficiently. This position involves troubleshooting application issues, guiding users through processes, and working with development teams to resolve bugs and software enhancements.Responsibilities...

  • DevOps Engineer

    3 settimane fa

    Milan, Italia Michael Page International A tempo pieno

    Categoria: Technology & TelecomsLuogo di lavoro: MilanoPer il nostro Cliente che rappresenta oggi il principale centro di formazione in Italia e uno dei leader del settore a livello europeo, siamo alla ricerca di un/una DevOps Engineer che si unisca al team di sviluppo.Responsabilità principali:Automazione e Orchestrazione: automatizzare processi di...

  • Senior Trading Consultant

    1 mese fa

    Milan, Italia The Trade Desk A tempo pieno

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Front Desk Manager

    1 mese fa

    Milan, Italia Royal Caribbean Group A tempo pieno

    Being a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading service while demonstrating exemplary problem resolution skills. The Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete...

  • Tecnico Help Desk I Livello

    4 settimane fa

    Milan, Italia adh Personal Thüringen A tempo pieno

    Tecnico Help Desk I LivelloAzienda italiana leader nel settore del commercio di prodotti dentali ricerca una persona da inserire nel proprio staff in qualità di Tecnico Help Desk I Livello.La risorsa, che risponderà alla Web Marketing Manager, ha conseguito un diploma di perito informatico o equivalente e si occuperà dell'assistenza agli utenti relativa...

  • Senior Structural Engineer

    2 mesi fa

    Milan, Italia Orion Group A tempo pieno

    Great opportunity to work as a Senior Structural Engineer (client side) based in Milan, on a major development project.All candidates must have the right to work in the EU unsponsored; no uplifts or living expenses will be provided. All candidates must be willing to work out with 'employed status' and should be self-employed/freelance.The Role:Review/Lead...

  • Help Desk

    4 settimane fa

    Milan, Italia adh Personal Thüringen A tempo pieno

    La risorsa si occuper di:Assistenza Tecnica: Fornir supporto tecnico tramite telefono, email, chat e, se necessario, in loco, risolvendo in modo tempestivo le richieste e i problemi informatici dei dipendenti.Risoluzione dei Problemi: Sar responsabile della diagnosi e della risoluzione di problemi hardware e software, identificando le cause principali e...

  • Network Engineer Senior

    2 mesi fa

    Milan, Italia Herzum Software S.R.L. Unipersonale A tempo pieno

    For one of our partners, we are looking for a Network Engineer Senior.Consultants should be trained and capable of independently delivering network service support and will be involved in installation, configuration, and integration activities of Cisco network projects. Consultants will need to go through a structured training program to reach the next level...

  • Network Engineer Senior

    1 mese fa

    Milan, Italia HERZUM A tempo pieno

    For one of our Partner, we are looking for a Network Engineer Senior.Consultants should be trained and capable of independently delivering network service support and will be involved in installation, configuration and integration activities of Cisco network projects. Consultants will need to go through a structured training program to reach the next level...

  • Help Desk – Milano

    4 settimane fa

    Milan, Italia Software partner italia A tempo pieno

    Software Partner Italia ricerca 1 Help Desk da inserire in un team di progetto presso i clienti della Società.L’inizio dell’attività sarà Immediato e la durata del contratto sarà di 6/12 mesi.Il tipo di contratto potrà essere a Partita iva/Contratto a tempo determinato e richiede un impegno full-time presso la sede del cliente di Milano.Cosa...

  • Senior Technical Support Engineer Lead

    1 mese fa

    Milan, Italia MainStreaming S.p.A A tempo pieno

    At MainStreaming, we are on a mission to enable broadcasters, media and gaming companies transition to streaming video and offer their audience the best Quality of Experience.With our innovative solution we deliver live and on-demand video, integrating all operative phases for ingest, encoding, management and distribution.We are looking for a:Senior...

  • Network Engineer Senior

    9 mesi fa

    Milan, Italia Herzum Software S.R.L. Unipersonale A tempo pieno

    For one of our Partner, we are looking for a Network Engineer Senior . Consultants should be trained and capable of independently delivering network service support and will be involved in installation, configuration and integration activities of Cisco network projects. Consultants will need to go through a structured training program to reach the next level...

  • Tecnico Help Desk I Livello

    4 settimane fa

    Milan, Italia adh Personal Thüringen A tempo pieno

    Azienda italiana leader nel settore del commercio di prodotti dentali ricerca una persona da inserire nel proprio staff in qualità di Tecnico Help Desk I Livello.La risorsa, che risponderà alla Web Marketing Manager, ha conseguito un diploma di perito informatico o equivalente e si occuperà dell'assistenza agli utenti relativa all'infrastruttura tecnica e...

  • IT Help Desk

    1 mese fa

    Milan, Italia FABOCI SRL A tempo pieno

    Tipo Contratto: Indeterminato,Da definire Faboci Srl è una realtà innovativa e dinamica in continuo divenire – MAKE IT EASY. Professionisti del recruiting ICT si sono incontrati con esperti della formazione tecnica; assieme, queste due sfere di competenza hanno dato vita a una risposta univoca alle più attuali ed urgenti esigenze del mercato.Per...

  • Help desk

    1 mese fa

    Milan, Italia Adecco Filiale di Milano Volta A tempo pieno

    La risorsa si occuperà di:Assistenza Tecnica: Fornirà supporto tecnico tramite telefono, email, chat e, se necessario, in loco, risolvendo in modo tempestivo le richieste e i problemi informatici dei dipendenti.Risoluzione dei Problemi: Sarà responsabile della diagnosi e della risoluzione di problemi hardware e software, identificando le cause principali...