Technical Support Coordinator
3 settimane fa
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To:
- Career development with an international company where you can grow the career you dream of.
- A company named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Position: Technical Support Coordinator (Spain & Italy)
Department: AV Capital Equipment Service EMEA HQ
Reporting relationship: Regional Service Leader
Essential Job Responsibilities:
Responsible for the front and back office administrative and logistical support for the Capital Equipment Service Team. The team is responsible for installation, upgrading, repair, and preventive maintenance of all capital equipment part of Abbott's product portfolio in compliance with Abbott Business code of conduct, Regulatory and Quality policies and procedures.
Provides Tier 1 Technical Support for the company’s capital equipment systems to customers and internal staff by opening a case for each technical support request, providing Level 1 support, qualifying the case, close follow-up on open cases until resolving and escalating to the tier 2 team when required. Efficiently and effectively partners with field services personnel in matters requiring on-site service including parts order requests. Instructing local customer service and service dispatch on parts requirements and field service needs. This support is only remote but sometimes it will be necessary to visit the client with one engineer to maintain technical knowledge (it may be once or twice a quarter), all these actions are recognized for this position.
Knowledge & Skills
Required Competencies:
A minimum of four plus years of progressively more responsible business administrative experience is required and 2 or more years of experience in working with medical systems is preferred. Previous experience in scheduling tasks and people by using any kind of scheduling software is desired.
Requires a demonstrated knowledge of the practices and procedures of the function, company products, policies, and programs.
Educational Requirements:
Bachelor's Degree in a technical field or equivalent experience (emphasis on electrical or hardware engineering preferred). Alternatively, a bachelor’s degree in Business Administration or equivalent with proven technical experience can be used.
Experience:
Knowledge of warehouse executions is a plus. Strong verbal and written interpersonal, communication & organizational skills with the ability to effectively communicate at multiple levels in the organization. Some analytical ability, originality, and/or ingenuity required. Strong organizational and follow-up skills, as well as attention to detail. Experience working in a broader enterprise/cross-division business unit model preferred. Ability to work in a highly matrixed and geographically diverse business environment. Ability to work within a team and as an individual contributor in a fast-paced, changing environment. English is a must, any additional European languages is a plus. Computer skills: MSOffice, SAP, is desired. Ability to be flexible and respond to situations at short notice. Multitasks, prioritizes, and meets deadlines in a timely manner. Ability to work with little supervision within a team and as an individual contributor in a fast-paced, changing environment. Ability to leverage and/or engage others to accomplish projects. Ability to maintain regular and predictable attendance. Ability to travel approximately 10%, including internationally for training purposes. Meet and exceed customer expectations by striving for the greatest possible reliability and quality in our products, processes, and systems through accountable, competent, and professional support. Requires occasional lifting of products and materials related to the installation of the systems. Familiarity with cath lab and operating room procedures and protocol would be a plus. Experience with medical devices and software-based medical systems would be a plus.
Natural Abilities:
Ability to be flexible and respond to situations at short notice. Able to work independently in a fast environment with little supervision.
Specific Requirements:
Experience on SMAX or SAP will be appreciated.
Location:
Northwestern Spain & Italy
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
#J-18808-Ljbffr-
Real Estate Technical Support
3 settimane fa
Milan, Italia Technical Hunters srl A tempo pienoPer società leader nell'alternative asset management, nel credit servicing e nei servizi immobiliari.Posizione: Real Estate Technical SupportLuogo di lavoro: MilanoPRINCIPALI RESPONSABILITA':Gestione e verifica della documentazione tecnica a supporto dell'Asset Manager e del Loan Manager;Selezione, verifica e attivazione del miglior provider;Monitoraggio...
-
Leonardo Technical Support Analyst
2 mesi fa
Milan, Italia Geolog Group A tempo pienoLeonardo Technical Support AnalystLocation: Milan, ItalyGEOLOG is a world leader in oilfield services delivering solutions to Oil, Gas and Geothermal operators globally, with a workforce approaching 2,000 and operations in 40+ countries.The Company seeks to add to its Milan-based Leonardo Technical Support team a position to focus on failure analysis and act...
-
Leonardo Technical Support Analyst
2 mesi fa
Milan, Italia Geolog A tempo pienoLeonardo Technical Support AnalystLocation: Milan, ItalyGEOLOG is a world leader in oilfield services delivering solutions to Oil, Gas and Geothermal operators globally, with a workforce approaching 2,000 and operations in 40+ countries.The Company seeks to add to its Milan-based Leonardo Technical Support team a position to focus on failure analysis and act...
-
Technical Support Smart Meter
4 settimane fa
Milan, Italia Enel Chile S.A A tempo pienoAt Gridspertise, we’re not just keeping up with the future – we’re creating it.As a global organization specialized in digital technologies for utilities worldwide, we are pioneering a new era of sustainable and reliable smart grids. Founded in 2021 from Enel’s two-decade-long experience in grid digitalization, we are committed to pushing the...
-
Technical Support Smart Grid
4 settimane fa
Milan, Italia Enel Chile S.A A tempo pienoAt Gridspertise, we’re not just keeping up with the future – we’re creating it.As a global organization specialized in digital technologies for utilities worldwide, we are pioneering a new era of sustainable and reliable smart grids. Founded in 2021 from Enel’s two-decade-long experience in grid digitalization, we are committed to pushing the...
-
Field Technical Engineer CRM
2 mesi fa
Milan, Italia Abbott Laboratories A tempo pieno1. Purpose of the JobThe Field Technical Engineer (CRM) is responsible for promoting Abbott’s CRM product lines by providing professional and technical support to medical and sales personnel. This role ensures that all technical inquiries from the field or internal sources are addressed promptly and reported to the relevant authorities within Abbott. The...
-
MIDDLE EAST TECHNICAL SUPPORT
2 giorni fa
Milan, Italia RCS S.p.A. A tempo pienoDirect message the job poster from RCS S.p.A.Today we are looking for:MIDDLE EAST TECHNICAL SUPPORTResponsibilities:Playing as the primary customer interface for all technical matters, the person provides Technical Support for RCS products with a focus on quality and customer satisfaction.The position involves the following activities:Monitor all events that...
-
Technical Service Coordinator
2 giorni fa
Milan, Italia Siemens Gas and Power GmbH & Co. KG A tempo pienoFull-timeExperience LevelExperienced ProfessionalA Snapshot of Your DaySiemens Energy is looking for a Technical Customer Service Coordinator for the Electrification Automation Digitalization (EAD) Solutions Business Unit located in Milan. Our customers are Shipbuilder and their service team, Yacht/Vessels Captain and chief engineers, Papermill and other...
-
Field Technical Engineer CRM
4 settimane fa
Milan, Italia adh Personal Thüringen A tempo pienoField Technical Engineer CRM - VenetoThe primary focus is to attend implants, follow-ups, and support issues related to high and low voltage stimulation devices.Provide technical support and assistance nationwide to the sales force and physicians during implants and follow-ups.Conduct product presentations and training sessions for customers on product...
-
Project Manager Technical Support
13 ore fa
Milan, Italia Enel Chile S.A A tempo pienoThe team Technical Support, Operation and Pilots, within the Customer Success Unit of Gridspertise, is looking for a Project Manager Technical Support.At Gridspertise, we’re not just keeping up with the future – we’re creating it. As a global organization specialized in digital technologies for utilities worldwide, we are pioneering a new era of...
-
TECHNICAL SUPPORT ENGINEER JUNIOR
2 giorni fa
Milan, Italia Aretè & Cocchi Technology A tempo pienoSaipem is a global leader in the engineering and construction of major projects for the energy and infrastructure sectors, both offshore and onshore. Saipem is “One Company” organized into five business lines - Asset Based Services, Energy Carriers, Offshore Wind, Sustainable Infrastructures, Robotics & Industrialized Solutions. The company has 8...
-
Milan, Italia Gi Group S.p.A A tempo pienoHiRevo Engineering is a business unit of Gi Group, dedicated to meeting the increasing need for specialised technical profiles in a labour market that is quickly and constantly evolving.Saipem is a global leader in the engineering and construction of major projects for the energy and infrastructure sectors, both offshore and onshore. Saipem is “One...
-
Technical Sales Support
4 settimane fa
Milan, Italia adh Personal Thüringen A tempo pienoRandstad Italia S.p.A - Specialty Office - Milano Sales & Marketing, per azienda che rappresenta una delle più importanti realtà italiane nel settore della valutazione della conformità, ricerca un:Junior Technical Sales Supportda inserire in un team già composto da un responsabile e 2 colleghi nella business unit SISTEMI DI SICUREZZA E ALLARMI.Cosa...
-
Senior Technical Support Engineer Lead
10 ore fa
Milan, Italia MainStreaming S.p.A A tempo pienoAt MainStreaming, we are on a mission to enable broadcasters, media and gaming companies transition to streaming video and offer their audience the best Quality of Experience.With our innovative solution we deliver live and on-demand video, integrating all operative phases for ingest, encoding, management and distribution.We are looking for a:Senior...
-
Milan, Italia Siemens Mobility A tempo pienoCreate a better tomorrow with us.We are looking for a Technical Support Professional for Building Management Systems & Connected devices to be hired with a permanent contract in Milan within the Siemens Smart infrastructure Buildingsarea.Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing,...
-
Milan, Italia Enel Chile S.A A tempo pienoThe team Technical Support, Operation and Pilots, within the Customer Success Unit of Gridspertise, is looking for a Project Manager Technical Support.At Gridspertise, we’re not just keeping up with the future – we’re creating it.As a global organization specialized in digital technologies for utilities worldwide, we are pioneering a new era of...
-
Senior Technical Support Engineer Lead
1 mese fa
Milan, Italia MainStreaming S.p.A A tempo pienoAt MainStreaming, we are on a mission to enable broadcasters, media and gaming companies transition to streaming video and offer their audience the best Quality of Experience.With our innovative solution we deliver live and on-demand video, integrating all operative phases for ingest, encoding, management and distribution.We are looking for a:Senior...
-
Real Estate Technical Support
2 mesi fa
Milan, Italia Hunters Group A tempo pienoDettagli opportunitàSettore:Funzione:Tipo di Contratto:CollaborazioneCodice opportunità:DescrizionePer società leader nell’alternative asset management, nel credit servicing e nei servizi immobiliari.Principali responsabilitàSiamo alla ricerca di un/una Real Estate Technical Support.PRINCIPALI RESPONSABILITA':Gestione e verifica della documentazione...
-
Field Technical Engineer
4 settimane fa
Milan, Italia Abbott A tempo pienoJOB DESCRIPTION:1. Primary Objective of PositionThe incumbent is responsible for the promotion of Abbott EP Product lines through professional and technical support to both medical and sales personnel. This position is additionally responsible for ensuring that all questions of a technical nature from the field or internal sources are answered in an...
-
Specialista Plants Technical Support
1 mese fa
Milan, Italia Synergie Filiale di Milano A tempo pienoDescrizione aziendaSynergie Italia SPA, filiale di Milano Cadorna, ricerca per società energetica un TECNICO ELETTRONICO con esperienza su impianti elettrici - e da inserire nella sede aziendale di Milano Sud.PosizioneLa risorsa, lavorando all interno della Business Unit Industrial Asset Technical Support e, più precisamente all interno dell Area Plants...
