Customer Distributors Operations Specialist

11 ore fa

Milan, Lombardy, Italia Jobtailor Tempo pieno


  • Tutte le competenze, le qualifiche e l'esperienza necessarie per un candidato di successo sono elencate nella seguente descrizione.
  • Manage customer requests post-acquisition processes, ensuring quality and results-oriented execution
  • Carry out activities related to the Social Bonus
  • Support data collection for Authority investigations
  • Handle customer complaints, requests, and inquiries in a back-office setting
  • Manage core business activities, including On-Condition Updates, with full ownership
  • Develop new processes and services on the Integrated Information System (SII)
  • Perform analyses and KPI calculations to support internal functions and data-driven decision-making
  • Contribute to compliance initiatives and continuous improvement efforts

Requirements

  • Experience in distributors processes and customer management
  • Familiarity with the regulations governing relationships with Acquirente Unico and DSO's
  • 3–4 years of experience in the Energy sector or in consulting
  • Strong analytical and problem-solving skills
  • Advanced MS Office proficiency
  • Familiarity with Salesforce and Power-BI
  • Effective written and spoken English communication
  • Growth-driven team-player approach, empathy, collaboration, and knowledge sharing

Core Competencies

Demonstrates expertise in customer management and data analysis within the Energy sector, with a focus on compliance and process improvement. xysqume Proficient in utilizing tools like Salesforce and Power-BI to drive data-driven decision-making.


Highest-signal resume keywords

  • Customer Management
  • Data Analysis
  • Energy Sector Experience
  • Salesforce Proficiency
  • Advanced MS Office Skills

Hard Skills

  • Data Collection
  • KPI Calculation
  • Process Development
  • Analytical Skills
  • Problem-Solving

Soft Skills

  • Effective Communication
  • Team Collaboration
  • Empathy
  • Knowledge Sharing

Industry Keywords

  • Distributors Processes
  • Acquirente Unico Regulations
  • DSO Relationships
  • Compliance Initiatives
  • Continuous Improvement

Tools & Technologies

  • Salesforce
  • Power-BI
  • Integrated Information System