Sr. AI and Experience Orchestration Director

Sr. AI and Experience Orchestration Director Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Summary Do you have a passion for creating amazing customer experiences using the latest AI‑powered software capabilities? As a Senior AI and Experience Orchestration Specialist, you will bring innovative solutions like Genesys Agentic AI to core account teams and our clients. Key Job ResponsibilitiesPrevious deep experience in AI to be able to have detailed AI discussions with both technical and business leaders. Partner with core account executives (AEs) and sales management on territory and account planning, pipeline generation, opportunity management, and forecasting to exceed overall and portfolio‑specific sales targets. Ensure follow‑through on plays and programs related to the Genesys AI portfolio in the field (sales campaigns, enablement programs/certifications, etc.). Show up with subject‑matter expertise and presence to differentiate Genesys in opportunities and to model desired methods for AEs (upskilling). Provide hands‑on support with positioning, presentations, pricing, proposals, and other key work products related to the Genesys AI portfolio. Run point on customer workshops that are focused on developing AI use cases and pilots. Be the voice of the customer and the field with relevant cross‑functional teams (marketing, product, professional services, etc.). Take a lead to identify priorities and use cases to develop AI opportunities.Key Cultural ValuesEmbrace empathy: As a specialist sales team, we are strategic partners to our colleagues (primarily AEs and sales managers) and to Genesys clients. Their goals are our goals, and we connect regularly through authentic conversations. Fly in formation: We are team players in everything we do. As specialists, we work with and through our assigned AEs, managers, and other colleagues (e.g., Customer Success and Professional Services) to deliver results. Go big: We are experts in AI and change agents within Genesys. Where appropriate and with empathy, we challenge colleagues, clients, and ourselves to think and act boldly to deliver greater innovation and outcomes for all parties.RequirementsA strong SME in AI and pre‑sales with excellent written and oral skills. Experience in sales overlay or subject‑matter expert roles. 12+ years of relevant professional experience in Software / Cloud / AI. Proven experience and expertise in AI‑powered customer experience with an AI‑first mindset. Demonstrated ability to lead through influence as well as direct authority, partnering with colleagues to drive outcomes collaboratively. Strong coordination skills in developing and running AI PoC’s. Demonstrated ability to create effective territory and account strategies/plans. Strong critical thinking and communication skills. Effective presentation skills (ability to serve as a compelling subject‑matter expert). Ability to prioritize as well as manage multiple work streams at once (many in‑flight opportunities across multiple sales teams).Desirable SkillsHands‑on experience selling leading AI solutions within the customer experience / contact center market.About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre‑filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow‑ups or resume submissions—may not receive a response. Equal Opportunity Statement Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr