Desktop Support Engineer
3 settimane fa
Work type: FTE Language: English, Local C1, B2 JOB DESCRIPTION Desktop Technician will provide day to day localremote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills Bachelor’s Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 2-3 years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support. .
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Desktop Support Engineer
1 settimana fa
Turin, Italia Altro A tempo pienoWork type : FTELanguage : English, Local C1, B2JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate...
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Desktop Support Engineer
3 settimane fa
Turin, Italia Tech Zone LLC A tempo pienoWork type: FTE Language: English, Local C1, B2 JOB DESCRIPTION Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate...
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Desktop Support Engineer
2 settimane fa
Turin, Italia Tech Zone LLC A tempo pienoWork type: FTE Language: English, Local C1, B2 JOB DESCRIPTION Desktop Technician will provide day to day local\ Remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate...
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Desktop Support Engineer
3 settimane fa
Turin, Italia Tech Zone LLC A tempo pienoWork type: FTELanguage: English, Local C1, B2JOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer...
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Desktop Support Engineer
1 settimana fa
Turin, Italia Tech Zone LLC A tempo pienoWork type: FTELanguage: English, Local C1, B2JOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer...
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Desktop Support Engineer
2 settimane fa
Turin, Italia Tech Zone LLC A tempo pienoWork type: FTELanguage: English, Local C1, B2JOB DESCRIPTIONDesktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer...
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Desktop Support Engineer
2 settimane fa
Turin, PIEDMONT, Italy, Provincia di Torino Tech Zone LLC A tempo pienoWork type: FTE Language: English, Local C1, B2 JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate...
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Desktop Support Specialist
3 settimane fa
Turin, Italia beBeedesktop A tempo pienoJob Title The IT Desktop Service Engineer will be responsible for delivering technical support to end-users, resolving hardware and software issues, and implementing new technologies. Key Responsibilities: Provide level 1 and level 2 technical support to end-users, utilizing strong communication skills to ensure seamless issue resolution. Resolve complex...
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Desktop/Laptop Support Engineer
4 settimane fa
Turin, Italia Altro A tempo pienoDesktop Support Engineer – Responsibilities and QualificationsAs a desktop support engineer, you should be able to act as a single point of contact in front of the customer management. Ensure proper communication and quick. Responsible for Vendor Management. Own and drive day‑to‑day operations for onsite support for laptop and mobility support. Take...
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Desktop Support
2 settimane fa
Greater Rome Metropolitan Area, Italia Trade Art 2000 A tempo pieno 30.000 € - 60.000 € all'anoTrade Art 2000 S.p.A., azienda leader nel settore elettromedicale ricerca un tecnico informatico, con il ruolo di Desktop Support.Almeno 1 anno di esperienza in ruoli di help desk o supporto tecnico.Esperienza nella configurazione e gestione di reti, VPN, e competenze hardware/software.Conoscenza di sistemi operativi Linux e Windows Server e sistemi di...
