Desktop/Laptop Support Engineer
4 settimane fa
Desktop Support Engineer – Responsibilities and QualificationsAs a desktop support engineer, you should be able to act as a single point of contact in front of the customer management. Ensure proper communication and quick. Responsible for Vendor Management. Own and drive day‑to‑day operations for onsite support for laptop and mobility support. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality and security standards defined for the engagement.Language – Local Language + Basic EnglishBasic experience in IT industryGood Understanding of ITIL concept & ServiceNowComputer OS/Peripherals troubleshooting. Asset/Inventory ManagementEnsure tickets are updated on time and adhere to required SLA.Handling end users incidents and IMAC requestsPerforming Hardware/Software installation (understanding of deployment tools like SCCM)Desktop/Laptop/Network Printers Management.Basic AV support for conference room & internal events.Deployment of device for field force users with aggressive SLAsImage Deployment using SCCM, Intune Auto PilotDesktops patch managementLaptop AV/endpoint security Management for McAfee.User Data Management (OneDrive, Office 365)Refresh of old asset from Windows 7 to Windows 10.Video conference support for meeting room and events.Vendor coordination for hardware/spare replacementSupport Queue Management to avoid SLA missesAbility to work independently and in a team environment.Ability to communicate well with internal and external contacts.Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.Support the following technologies: Microsoft Office 2010, Office 365 products – Outlook, Word, Excel, Access, Internet Explorer, Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN/WAN connectivity, rack and stack of devices.Performing end to end IMAC activity including packaging, unpackaging, accepting & delivery of client service assets with proper update of inventory database.Client-facing experience with proper interpersonal skills.Experience supporting mobile devices; including configuration and troubleshooting of iPhone, iPad, Android devices.Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalates to vendors in accordance with Help Desk escalation processes.Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.Manage service requests, software installations, new computer setups, upgrades, etc.Record incident resolutions in the SNOW tool.Responsible for successful deployment and upgrades of laptops & workstations.Ability to work independently and in a team environment.Ability to communicate well with internal and external contacts.Seniority level: Mid‑Senior levelEmployment type: Full‑timeJob function: Information TechnologyIndustries: IT Services and IT Consulting#J-18808-Ljbffr
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Desktop Support Engineer
1 settimana fa
Turin, Italia Altro A tempo pienoWork type : FTELanguage : English, Local C1, B2JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate...
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Desktop Support Engineer
1 settimana fa
Turin, Italia Tech Zone LLC A tempo pienoWork type: FTELanguage: English, Local C1, B2JOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer...
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Desktop Support Engineer
3 settimane fa
Turin, Italia Tech Zone LLC A tempo pienoWork type: FTELanguage: English, Local C1, B2JOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer...
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Desktop Support Engineer
3 settimane fa
Turin, Italia Tech Zone LLC A tempo pienoWork type: FTE Language: English, Local C1, B2 JOB DESCRIPTION Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate...
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Desktop Support Engineer
2 settimane fa
Turin, Italia Tech Zone LLC A tempo pienoWork type: FTE Language: English, Local C1, B2 JOB DESCRIPTION Desktop Technician will provide day to day local\ Remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate...
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Desktop Support Engineer
2 settimane fa
Turin, Italia Tech Zone LLC A tempo pienoWork type: FTELanguage: English, Local C1, B2JOB DESCRIPTIONDesktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer...
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Desktop Support Engineer
2 settimane fa
Turin, PIEDMONT, Italy, Provincia di Torino Tech Zone LLC A tempo pienoWork type: FTE Language: English, Local C1, B2 JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate...
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Desktop Support Engineer
3 settimane fa
Metropolitan City of Turin, Italia Tech Zone LLC A tempo pienoWork type: FTE Language: English, Local C1, B2 JOB DESCRIPTION Desktop Technician will provide day to day localremote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate...
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Desktop Support Specialist
3 settimane fa
Turin, Italia beBeeTechnical A tempo pienoJob Description As a technical expert, you will be responsible for delivering end-to-end support for desktop and laptop hardware. Your role will involve troubleshooting and resolving issues related to software applications and operating systems. The successful candidate will have a strong understanding of computer hardware and software, as well as excellent...
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Desktop Support Specialist
3 settimane fa
Turin, Italia beBeedesktop A tempo pienoJob Title The IT Desktop Service Engineer will be responsible for delivering technical support to end-users, resolving hardware and software issues, and implementing new technologies. Key Responsibilities: Provide level 1 and level 2 technical support to end-users, utilizing strong communication skills to ensure seamless issue resolution. Resolve complex...
