Technical customer support

5 giorni fa

Legnano, Italia Bemsiq AB A tempo pieno

Join our team and shape the future of smart building automationWe are looking for an electronics technician to join our Technical customer support team, in LEGNANO, Milano - ItalyKey Responsibilities: Offer remote technical support to installers Management of the helpdesk  Offer in-person or remote customer training on specific products or topics RMA management Engagement with technical support functions in foreign countriesThe CUSTOMER ASSISTANCE function interfaces with the technical and production departments to generate product or process improvement feedback. It also analyzes problems and proposes solutions or improvement actions to R&D, production, and documentation areas. Qualifications: Demonstrates a solid understanding of the fundamental principles of electrical systems.  Demonstrated proficiency in the fundamental principles of bus systems, with a preference for KNX expertise. The ideal candidate will possess a diploma or technical degree, as well as basic knowledge of electronics.  Demonstrates effective interpersonal skills and a positive approach to dialogue. The ideal candidate will possess a proactive and dynamic attitude, a reputation for reliability and confidentiality, and a commitment to accuracy and responsibility. Why join us?Headquartered in Legnano (MI) and with branches in Europe, the Middle East, and Asia, Eelectron has been designing, manufacturing, and marketing more than 200,000 cutting-edge products for the building and home automation sector since 1995 - based on KNX and DALI buses.• Work with a team of passionate engineers, technicians, and qualified professionals in an international, people-focused environment.• Keep up with the latest technologies in smart building automation.• Grow with us in a company that values long-term careers, innovation, and sustainability.

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