Support Technician

4 giorni fa

Legnano, Lombardia, Italia HARDIS GROUP A tempo pieno

Hardis Group Italia is part of Hardis Group, a consultancy and software publisher.

The group has given itself the mission of supporting the transformation of the value chain, information systems and supply chain of its customers.

Our team accompanies the strategic, organizational and technological transformations of companies in order to develop their competitiveness. Founded in 1984, Hardis Group cultivates the initiative, creativity and talent development of its 1,500 collaborators to support its growth and the trust of its 2,500 customers. In this context of growth Hardis Group Italia is looking for
a support agent.

As a point of contact for users, as part of service commitments, the role of support agent is to take over, based on existing procedures, in the resolution of anomalies or service requests from internal customers and/or or external.

You may be called upon to intervene in:

  • «Application» support
  • «Operational/infrastructural» support

Position Responsibilities :

  • Take note of the requests coming from the various channels (email, telephone, supervision tools, web portal) and record, after verifying their completeness, the information collected in order to issue a correctly qualified ticket (description, impact, urgency, etc.).
  • Carry out a diagnosis, starting from the available documentary bases, using internal or external expertise if necessary or conducting an additional investigation with the customer.
  • Ticket processing in accordance with contractual commitments; directly providing the solution determined from the documentation and implementing the corrective actions on internal or customer installations. It is also possible to forward the request to people who are able to solve the problem or bring a solution, depending on the criticality or lack of procedures or permissions.
  • Inform the customer about the status of their requests and the actions taken to process them.
  • Track and document your interventions (technical procedures/documents) to enrich diagnostic tools and capitalize on knowledge.

Profile required :

  • 3 to 5 year higher education diploma in supply chain or management or technical training diploma in a technical branch.
  • Strong problem solving skills.
  • Be able to manage the resolution of anomalies or complex problems, defining an analysis approach.
  • Troubleshoot and ensure consistency of any elements of application operation and report in-depth and relevant analyzes to internal or external experts.
  • Participate in updating documentation or even drafting procedures.
  • Have technical and functional expertise of the core application.
  • Provide operational support to Support Technicians (as technical and/or functional contact person).
  • Be proactive and provide elements of reflection for the optimization of procedures and operating methods.
  • Speaking fluent Italian, English and French will be considered a plus
  • Previous experience as a support agent will be considered a plus

Join a dynamic team, with the right mix of experience and desire to grow

  • Technical customer support

    1 settimana fa

    Legnano, Lombardia, Italia Bemsiq Group A tempo pieno 30.000 € - 50.000 € all'ano

    Join our team and shape the future of smart building automationWe are looking for an electronics technician to join ourTechnical customer support team,inLEGNANO, Milano -Italy*Key Responsibilities:***Offer remote technical support to installersManagement of the helpdeskOffer in-person or remote customer training on specific products or topicsRMA...

  • Support Technician

    3 settimane fa

    Legnano, Italia HARDIS GROUP A tempo pieno

    Join to apply for the Support Technician role at HARDIS GROUP Hardis Group Italia is part of Hardis Group, a consultancy and software publisher. The group’s mission is to support the transformation of the value chain, information systems and supply chain of its customers. Our team accompanies the strategic, organizational and technological transformations...

  • Support Technician

    3 settimane fa

    Legnano, Italia Altro A tempo pieno

    Join to apply for the Support Technician role at HARDIS GROUPHardis Group Italia is part of Hardis Group, a consultancy and software publisher.The group’s mission is to support the transformation of the value chain, information systems and supply chain of its customers.Our team accompanies the strategic, organizational and technological transformations of...

  • Support Technician

    2 settimane fa

    Legnano (MI), Italia HARDIS GROUP A tempo pieno

    Join to apply for the Support Technician role at HARDIS GROUP Hardis Group Italia is part of Hardis Group, a consultancy and software publisher. The group's mission is to support the transformation of the value chain, information systems and supply chain of its customers. Our team accompanies the strategic, organizational and technological transformations of...

  • Technical Support Specialist — Multichannel Troubleshooter

    3 settimane fa

    Legnano, Italia HARDIS GROUP A tempo pieno

    A leading consultancy and software publisher in Italy is seeking a Support Technician to Handle user requests and troubleshoot technical issues. The ideal candidate will have a higher education diploma related to supply chain or management, and experience managing complex problems. Proficiency in Italian is essential, while English and French are considered...

  • Field Service Technician

    4 settimane fa

    Legnano, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pieno

    Field Service Technician – Milan or Florence area or Remote – Italy SummaryUnder the direction of the Customer Service Manager, the Field Service Technician will be responsible for the installation, training, preventative and corrective maintenance on bag making and related machines in industrial environments, and for contributing to the ongoing...

  • Field Service Technician

    4 settimane fa

    Legnano, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pieno

    Field Service Technician –Milan or Florence area or Remote – ItalySummary Under the direction of the Customer Service Manager, the Field Service Technician will be responsible for the installation, training, preventative and corrective maintenance on bag making and related machines in industrial environments, and for contributing to the ongoing...

  • Technical customer support

    4 settimane fa

    Legnano, Italia Altro A tempo pieno

    Join to apply for the Technical customer support role at Bemsiq Group .Location: Legnano, Milano, Italy .Key ResponsibilitiesOffer remote technical support to installersManagement of the helpdeskOffer in-person or remote customer training on specific products or topicsRMA managementEngagement with technical support functions in foreign countriesThe CUSTOMER...

  • Technical Customer Support

    6 giorni fa

    Legnano, Italia Bemsiq Group A tempo pieno

    Join to apply for theTechnical customer supportrole atBemsiq Group.Location:Legnano, Milano, Italy.Key ResponsibilitiesOffer remote technical support to installersManagement of the helpdeskOffer in-person or remote customer training on specific products or topicsRMA managementEngagement with technical support functions in foreign countriesThe CUSTOMER...

  • Technical Support Specialist — Multichannel Troubleshooter

    3 settimane fa

    Legnano (MI), Italia HARDIS GROUP A tempo pieno

    A leading consultancy and software publisher in Italy is seeking a Support Technician to Handle user requests and troubleshoot technical issues. The ideal candidate will have a higher education diploma related to supply chain or management, and experience managing complex problems. Proficiency in Italian is essential, while English and French are considered...

  • Technical customer support

    5 giorni fa

    Legnano, Italia Bemsiq AB A tempo pieno

    Join our team and shape the future of smart building automation!We are looking for an electronics technician to join our Technical customer support team, in LEGNANO, Milano - ItalyKey Responsibilities: Offer remote technical support to installers Management of the helpdesk  Offer in-person or remote customer training on specific products or topics RMA...