Field Service Engineer

6 giorni fa

Monza, Italia Hays A tempo pieno

Your new company

Our client is a multi-national company engaged in the engineering, manufacturing, and servicing of advanced technology fluid handling and control equipment in a variety of markets worldwide. The products of the company include pumps, valves, mechanical seals, and related services.


Your new role

The Field Service Engineer coordinates / attends troubleshooting and repairs of all valve-actuator-positioner products for customers in industries such as oil and gas, chemical, Power, nuclear, coal, mining and water/wastewater industries. The job involves coordination with Commercial Team, Major manufacturing plants, Engineering / Quality departments, QRCs and CSCs in the respective region.


  1. Make direct, in-person service calls in response to customer requests;
  2. Assess mechanical / instrument / Electric related problems and take actions aiming at resolution;
  3. Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly;
  4. Ensure that equipment is installed successfully and on schedule;
  5. Check equipment prior to start-up and assess start-up performance;
  6. Work side-by-side with our customer’s personnel, and lead work crews as required;
  7. Train customers in the proper procedures for operating and maintaining;
  8. Identify field service sales opportunities for sales to follow up, quote and presentation to the customer;
  9. Collaborate effectively with the supporting organizations of the company, including the repair centers and commercial organization;
  10. Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged using designated systems and processes;
  11. Perform Inspections and testing on customer site, workshop or third-party repair facility;
  12. Perform start up troubleshooting on site or via online support;
  13. Inspection / reporting of damaged equipment on site;
  14. Communicate and support with root cause analysis within FLS and the customer;
  15. Complete and submit the final report prior to leaving job site;

What you'll need to succeed

  1. Technical High School or similar;
  2. 3-5 years of experience in assembly, test, trouble shooting of valve-actuator – positioner product linea;
  3. Proficient in all factory testing requirements for valves, actuators and positioners including testing software and troubleshooting of digital products;
  4. Autonomous, extensive travel, both domestic and international;
  5. Excellent documentation skills regarding service reports and other documentation utilising AMP;
  6. Able to work well without supervision and interface well with customers always presenting a positive perception of the company;
  7. Independently organize travel, rental car, flight, hotel, and related site access / permits;
  8. Fluent Italian.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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