Technical Customer Support Specialist
4 settimane fa
Do you want to join an international team in a growing process?We do much more than digital signatures: we help businesses by contributing to the digital transformation and implementation of paperless technology in organizations.We offer an opportunity to work with a key player in Digital Certificate Management, legally binding signatures and robust authentication provider, in a dynamic, challenging, international work environment.Our people are the most critical part of our long-term success. Our employees' happiness, health and wellbeing are our first priority. We understand we cannot have happy and successful customers without happy and successful employees to serve them.If you are ready to become a technology transformational influencer and you have the skills to help and contribute taking our products to the next level, this is your opportunity to develop with Euronovate Group.For eSignWorld, the Italian company, we’re looking for a TECHNICAL CUSTOMER SUPPORT SPECIALIST who will be part of our software products division, based in Padua.What will your responsibilities be?The candidate will be responsible for providing 2nd level technical support on products developed by our company, ensuring quick and effective resolution of software and hardware issues.The required support starts with handling the customer's request, analyzing it, understanding a possible cause of the problem, and providing support or escalating to the development team for the next level of assistance.Specifically:1. Active monitoring activities to understand the system's performance2. Defining actions and proposals to reduce incident reports3. Create and maintain company documentation4. Create effective reports with metrics and ticket health5. Train users on how to use the software6. Testing products (software and hardware) to identify errors and malfunctionsWhat are we looking for?1. At least 3 years of experience in a similar role2. Available for on-call shifts3. Excellent communication Skill: Ability to communicate clearly and effectively with customers, explaining technical concepts.4. Empathy: Demonstrating genuine concern for customers' needs and concerns, and being able to empathize with their situations.5. Problem-Solving: Analyzing situations quickly, identifying issues, and finding effective solutions, both technically and in terms of customer satisfaction. This includes the ability to read logs and analyze code, at least at a basic level.6. Patience: Maintaining composure and responding to customers' needs with patience and understanding, especially in situations where customers may be frustrated or confused.7. Teamwork: Collaborating with other technical team members or customer service representatives to efficiently resolve customer issues.8. Flexibility: Quickly adapting to new tools, procedures, or situations to meet the evolving needs of customers and the company.9. Good knowledge of SQL and databases10. Preferably knowledge of HTML/CSS/JS11. Preferably knowledge of C#/Java12. Preferably B2 level in English13. Nice to have experience/knowledge of ISO 2700114. Car owner.The initial training will be on site.What we offer?1. Smartworking culture2. Very competitive remuneration that includes bonus programs3. Individual Professional Development Plan with a Personalized Training Roadmap.Our recruitment processes are designed to prevent discrimination and all the candidates will be considered without regard to their race, color, age, gender, sexual orientation, religion, ethnicity, marital status, disability status, citizenship, or any other basis prohibited by law.#J-18808-Ljbffr
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Technical Customer Support Specialist
4 settimane fa
Padua, Italia Euronovate group A tempo pienoDo you want to join an international team in a growing process? We do much more than digital signatures: we help businesses by contributing to the digital transformation and implementation of paperless technology in organizations. We offer an opportunity to work with a key player in Digital Certificate Management, legally binding signatures and robust...
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CUSTOMER CARE SPECIALIST
4 settimane fa
Padua, Italia AW LAB A tempo pienoThe BATA GROUP is one of the world's leading manufacturers and retailers of quality footwear. A global company with more than 30,000 employees, over 5,000 stores in more than 70 countries worldwide, Bata has been providing the best shoes at the best value for money, backed by unparalleled service, for more than 120 years. Since its founding in 1894 by...
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Information Technology Technical Specialist
4 settimane fa
Padua, Italia Mynameis A tempo pienoPer un nostro cliente finale leader nel settore dell’Enterprise Information Management con oltre oltre 4.000 clienti stiamo cercando un/una:IT Technical Specialist La figura seguirà attività di installazione e configurazione dei sistemi (sia hardware sia software) dei clienti, siano essi on-premises oppure in un Datacenter.Che cosa prevede il...
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Information Technology Technical Specialist
4 settimane fa
Padua, Italia Mynameis A tempo pienoPer un nostro cliente finale leader nel settore dell’ Enterprise Information Management con oltre oltre 4.000 clienti stiamo cercando un/una: IT Technical Specialist La figura seguirà attività di installazione e configurazione dei sistemi (sia hardware sia software) dei clienti, siano essi on-premises oppure in un Datacenter. Che cosa prevede...
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Information Technology Technical Specialist
4 settimane fa
Padua, Italia Mynameis A tempo pienoPer un nostro cliente finale leader nel settore dell’ Enterprise Information Management con oltre oltre 4.000 clienti stiamo cercando un/una: IT Technical Specialist La figura seguirà attività di installazione e configurazione dei sistemi (sia hardware sia software) dei clienti, siano essi on-premises oppure in un Datacenter. Che cosa prevede...
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Information Technology Technical Specialist
3 settimane fa
Padua, VENETO, Italy, IT Mynameis A tempo pienoPer un nostro cliente finale leader nel settore dell’ Enterprise Information Management con oltre oltre 4.000 clienti stiamo cercando un/una: IT Technical Specialist La figura seguirà attività di installazione e configurazione dei sistemi (sia hardware sia software) dei clienti, siano essi on-premises oppure in un Datacenter. Che cosa prevede il ruolo...
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Technical Sales Specialist
3 settimane fa
Padua, Italia Talenty.green A tempo pienoTalenty.Green, agenzia di head hunting specializzata nel settore delle energie rinnovabili, ricerca:TECHNICAL SALES SPECIALIST - AMBITO IMPIANTISTICO/ELETTRICO | RAL:35-40k | Esperienza:1+ anni |Perché dovresti candidarti (in pillole)?Azienda:EPC contractor leader a livello internazionale focalizzato su stazioni AT e sistemi di accumuloCollocazione:Ufficio...
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Technical Sales Specialist
4 settimane fa
Padua, Italia Talenty.green A tempo pienoTalenty.Green, agenzia di head hunting specializzata nel settore delle energie rinnovabili, ricerca:TECHNICAL SALES SPECIALIST - AMBITO IMPIANTISTICO/ELETTRICO | RAL: 35-40k | Esperienza: 1+ anni |Perché dovresti candidarti (in pillole)?Azienda: EPC contractor leader a livello internazionale focalizzato su stazioni AT e sistemi di accumuloCollocazione:...
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Technical Sales Specialist
4 settimane fa
Padua, Italia Talenty.green A tempo pienoTalenty.Green, agenzia di head hunting specializzata nel settore delle energie rinnovabili, ricerca:TECHNICAL SALES SPECIALIST - AMBITO IMPIANTISTICO/ELETTRICO | RAL: 35-40k | Esperienza: 1+ anni |Perché dovresti candidarti (in pillole)?Azienda: EPC contractor leader a livello internazionale focalizzato su stazioni AT e sistemi di accumuloCollocazione:...
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Inside Sales Specialist
4 settimane fa
Padua, Italia UNOX S.p.A. A tempo pienoUnox, a market leader in the production of high level ovens, certified as one of the 100 best companies to work for in Europe, is looking for an Inside Sales Employee to join the Unox team in Cadoneghe (PD).An inside sales will play a fundamental role in achieving our ambitious customer acquisition objectives. You must be comfortable making dozens of calls...
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Inside Sales Specialist
4 settimane fa
Padua, Italia UNOX S.p.A. A tempo pienoUnox, a market leader in the production of high level ovens, certified as one of the 100 best companies to work for in Europe, is looking for an Inside Sales Employee to join the Unox team in Cadoneghe (PD).An inside sales will play a fundamental role in achieving our ambitious customer acquisition objectives. You must be comfortable making dozens of calls...
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Regional Category Specialist Men
4 settimane fa
Padua, Italia Bata Italy A tempo pienoThe BATA GROUP is one of the world's leading manufacturers and retailers of quality footwear. A global company with more than 30,000 employees, over 5,000 stores in more than 70 countries worldwide, Bata has been providing the best shoes at the best value for money, backed by unparalleled service, for more than 120 years. Since its founding in 1894 by...
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Regional Category Specialist Men
4 settimane fa
Padua, Italia Bata Italy A tempo pienoThe BATA GROUP is one of the world's leading manufacturers and retailers of quality footwear. A global company with more than 30,000 employees, over 5,000 stores in more than 70 countries worldwide, Bata has been providing the best shoes at the best value for money, backed by unparalleled service, for more than 120 years. Since its founding in 1894 by...
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Servizio clienti
4 settimane fa
Padua, Italia Gruppo Nazionale Energetico (GNE) A tempo pienoInformazioni sull'Azienda Siamo parte di un gruppo di aziende leader nel settore energetico, impegnate nell'offrire soluzioni innovative e sostenibili per soddisfare le esigenze dei nostri clienti. Valorizziamo il talento e la motivazione, promuovendo un ambiente di lavoro collaborativo e stimolante.About the roleStiamo cercando un Customer service...
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Senior Design Engineer
4 settimane fa
Padua, Italia Carraro Group A tempo pienoCarraro (www.Carraro.Com) is an International Group Leader in transmission systems for off-road vehicles and specialized tractors. The Group's activities are divided into two Business Areas:- Transmission systems (axles and transmissions) and components mainly for agricultural and earthmoving machinery, as well as a wide range of gears intended for...
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Senior Design Engineer
4 settimane fa
Padua, Italia Carraro Group A tempo pienoCarraro ( is an International Group Leader in transmission systems for off-road vehicles and specialized tractors. The Group's activities are divided into two Business Areas:- Transmission systems (axles and transmissions) and components mainly for agricultural and earthmoving machinery, as well as a wide range of gears intended for highly differentiated...
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Legal Specialist
4 settimane fa
Padua, Italia Bata Italy A tempo pienoThe BATA GROUP is one of the world's leading manufacturers and retailers of quality footwear. A global company with more than 30,000 employees, over 5,000 stores in more than 70 countries worldwide, Bata has been providing the best shoes at the best value for money, backed by unparalleled service, for more than 120 years. Since its founding in 1894 by...
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Senior Design Engineer
4 settimane fa
Padua, Italia Carraro Group A tempo pienoCarraro (www.Carraro.Com) is an International Group Leader in transmission systems for off-road vehicles and specialized tractors. The Group's activities are divided into two Business Areas:- Transmission systems (axles and transmissions) and components mainly for agricultural and earthmoving machinery, as well as a wide range of gears intended for...
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Accounting Specialist
4 settimane fa
Padua, Italia Morellato Group A tempo pienoMorellato Group è una realtà in continua crescita sul mercato internazionale, leader nella produzione e distribuzione wholesale e retail di gioielli e orologi. Racchiude oggi un importante portfolio con 21 marchi di gioielleria e orologeria, distribuiti in 50 Paesi nel mondo attraverso 5 filiali basate nei mercati strategici di: Europa, Far East e Middle...
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Accounting Specialist
4 settimane fa
Padua, Italia Morellato Group A tempo pienoMorellato Group è una realtà in continua crescita sul mercato internazionale, leader nella produzione e distribuzione wholesale e retail di gioielli e orologi.Racchiude oggi un importante portfolio con 21 marchi di gioielleria e orologeria, distribuiti in 50 Paesi nel mondo attraverso 5 filiali basate nei mercati strategici di: Europa, Far East e Middle...
