Cyber Security Incident Response Lead

ServiceNow is changing the way people work. With a service orientation toward the activities tasks and processes that make up day-to-day work life we help the modern enterprise operate faster and be more scalable than ever before. Were disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product and means continuously challenging yourself to improve. We employ the brightest and most forward-thinking Security Professionals on the planet. We have offices around the world and work as a distributed team. Join the Office of the CISO team and help set the bar for cloud security What you get to do in this role ServiceNows Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNows security and communicate ServiceNows security features to the world. The team works closely with all other ServiceNow security organisation departments and the sales legal IT and product teams on security-related topics. Most importantly the Office of the CISO team works with prospects customers and partners to address questions related to the security of ServiceNows cloud-based service. This team values integrity quality expertise precision communication and efficiency and is looking for a Cloud Security Professional with a broad security background and excellent communication skills. You will be a member of the EMEA team of the Office of the CISO focusing on Italian-speaking countries. As a valued member of our esteemed team you will assume the pivotal role of a Cloud Security Professional; your mission encompasses ensuring unwavering support for the Sales Team in pre-and post-sales endeavours. You will expertly navigate questionnaires meticulously review contracts and address customer inquiries. Your proactive engagement will extend to driving impactful security meetings with customers and delivering compelling presentations at conferences both internal and external. As a leader in security conversations you will skillfully rebut cloud technology myths and provide invaluable support during Security Incidents and Investigations. Collaborating seamlessly with internal teams you will be vital in resolving security issues arising from investigations and conducting thorough postmortems to guarantee comprehensive remediation. Should the need arise you will spearhead structural or design changes propelling the security posture of our cloud environment and elevating the subscription service to new heights. Your expertise and dedication will be instrumental in safeguarding the integrity and excellence of our cloud security initiatives. Key Responsibilities Customer Security Engagement & Sales Support Through pre / post-sales customer calls questionnaires and contract review activities Security Incident Management & Investigation Combining incident handling escalation investigation and remediation responsibilities Strategic Security Messaging & Industry Leadership Evangelism industry participation and customer experience coordination Cross-Functional Security Leadership Provide team leadership and contract negotiation duties Qualifications Required Qualifications Experience & Technical Expertise Ideally 5 years IT experience with 2 years in Cloud Security incident handling and / or AI / LLM security cloud operations Experience leading cross-functional security initiatives Communication & Customer-Facing Skills Good Presentation skills interpersonal skills executive communication ability to collaborate with cross functional stakeholders Strong communication skills with technical and non-technical audiences Sales & Business Acumen Sales lifecycle understanding ITIL / ITSM contract negotiations Language - Fluency in Italian language andEnglish. Preferred Qualifications CISSP CISM or similar security certification Experience in cloud security (AWS Azure or GCP) Background in regulated industries (financial services healthcare government) We provide competitive compensation generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals who are strong in aptitude and attitude will have an opportunity to grow their professional careers through continuous education and working with some of the most advanced technology and talented professionals in the business. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. Remote Work: No Employment Type: Full-time #J-18808-Ljbffr