Product Specialist and Trainer

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the worldJoin us and take your career to the next levelWe are looking for a Product Specialist and Trainer to provide expertise in application, product, or solution management.You will be accountable for delivering demanding product management expertise and training, ensuring the long-term success of Kalmar Italia by continuously improving the performance, reliability, and usability of our products.Shortlisted candidates will be based in North Italy.What are your key responsibilities:Technical Expertise & Customer Support: Serve as the technical expert, acting as the interface between the factory-based product support team and the customer. Drive resolution of technical performance issues, warranty matters, service bulletins, and spare parts concerns.Product Upgrades & Documentation: Lead the installation of product upgrades, particularly software, including uploading and verifying new programs. Maintain accurate technical documentation and provide guidance to local service teams to enhance competence and service quality.Application & Product Management: Provide expertise in application, product, or solution management. Participate in development projects and product marketing activities, ensuring competitiveness and quality of assigned products and releases.Analysis & Improvement Recommendations: Analyse service bulletins, product details, pricing, and positioning to recommend enhancements and guide the future direction of products. Conduct product training and support adoption.Product Development & Market Evaluation: Support the product and offer development process by evaluating concepts, assessing sales potential and pricing, and monitoring competitive positions. Ensure customer satisfaction, product quality, and sustainability, staying up to date on the latest trends while liaising with internal and external stakeholders.What we offer you:“Respect is how we work — across departments, across borders, across job titles.”Rewards that truly count: Competitive and meaningful benefits that support your well-being and everyday life, tailored to your location.Safety that moves us forward: Build your career in a company with deep roots in safety, stability, and long-term thinking.Work-life balance: Flexible working hours and a hybrid work model designed to support both personal needs and business success.Purpose that drives change: Be part of a global organization transforming trade through innovation, sustainability, and digital leadership.People who move together: Collaborate with experts across borders, united by trust, respect, and a shared commitment to excellence.Become part of our global network of 5,200 professionals across 120+ countries, where your leadership will help shape the future of IT service management at Kalmar.What you bring to the role:Educational Background: Degree or diploma in Mechanical, Electrical/Electronic, or Industrial Engineering. A combination of technical education and relevant experience may also be considered.Experience: 5+ years of experience in a Service or Operations environment, preferably within a multinational organization. Strong technical knowledge and understanding of material handling equipment or the service industry.Competencies: Excellent technical knowledge, strong training skills, and the ability to influence and impact others. Safety-focused with strong problem-solving, analytical, and negotiation abilities. Commercially aware with sound business judgment, able to collaborate across functions, manage time effectively, multitask, and maintain a customer-service mindset. Acts in alignment with company values and brand.Languages: Fluent in written and spoken Italian and English.Ready to elevate your career? Apply todayWe encourage you to submit your application as soon as possible. Interviews will be conducted on a rolling basis, and the position will be filled as soon as the most suitable candidate is identified.About KalmarKalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.