CX Strategy
6 giorni fa
Join to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent 1 day ago Be among the first 25 applicants Join to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client’s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a Senior Consultant In CX Transformation, You Will Design omnichannel services and journeys, integrating physical and digital touchpoints. Define and implement CRM and CVM (Customer Value Management) strategies. Apply Generative AI to optimize campaign processes, content creation, and customer engagement. Support the definition of digital transformation roadmaps for marketing. Collaborate with cross‑functional teams (IT, Sales, Operations) to ensure strategic alignment. Conduct benchmarking and market analysis to identify trends and opportunities. Manage workshops with stakeholders for co‑creation and solution validation. Proven experience (6–7 years) in consulting or strategic roles in marketing/service design. YOUR PROFILE In‑depth knowledge of CRM and CVM, including leading platforms (Salesforce, Adobe, etc.). Ability to design business processes focused on marketing and customer experience. Expertise in Generative AI applied to marketing (e.g., content personalization, automation). Solid understanding of omnichannel strategies and engagement models. Familiarity with Design Thinking and Service Design methodologies. Strong analytical, problem‑solving, and communication skills. Fluent English (spoken and written). What You’ll Love About Working Here Be the change by supporting our clients through innovative strategy projects around digital, future‑proof topics that challenge and transform the status quo. Craft your own career path through continuous learning and personal growth. Experience the benefits of hybrid working, offering flexibility and ensuring work‑life balance, 5 weeks of vacation, employee referral bonus, company shares program and annual contribution to a fitness subscription. Capgemini Italy is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. #J-18808-Ljbffr
-
CX Strategy
2 giorni fa
WorkFromHome, Italia frog A tempo pienoCX Strategy & Transformation Senior Consultant • Capgemini Invent Capgemini Invent is a global business and technology transformation partner focused on digital and sustainable solutions. This senior consultant role drives CX strategy and transformation for clients. YOUR ROLE As a Senior Consultant in CX Transformation, you will: Design omnichannel...
-
CX Strategy
2 giorni fa
WorkFromHome, Italia Capgemini Invent A tempo pienoJoin to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent 1 day ago Be among the first 25 applicants Join to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic,...
-
CRM Specialist
2 settimane fa
WorkFromHome, Italia DMA - CX Company for B2B A tempo pienoSei una persona curiosa, che ama approfondire e lasciare il segno? Vorresti valorizzare le tue competenze trasversali in un contesto improntato al dialogo? Ti piace l’analisi ma sei anche in grado di sviluppare una visione d’insieme? Ami dare il tuo contributo nella costruzione del rapporto con i clienti? Se hai risposto 4 volte sì, allora questa...
-
CRM Specialist
2 giorni fa
WorkFromHome, Italia DMA - CX Company for B2B A tempo pienoSei una persona curiosa, che ama approfondire e lasciare il segno? Vorresti valorizzare le tue competenze trasversali in un contesto improntato al dialogo? Ti piace l’analisi ma sei anche in grado di sviluppare una visione d’insieme? Ami dare il tuo contributo nella costruzione del rapporto con i clienti? Se hai risposto 4 volte sì, allora questa...
-
Business Development Representative
3 settimane fa
WorkFromHome, Italia Supertech Innovation Labs A tempo pienoDo you want to love what you do at work? Do you want to make a difference, an impact, transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for. UXBERT Labs is one of the best digital and user experience design agencies in the GCC working with the...
-
Senior Product Manager – Beyond the Core Consumer Products
2 settimane fa
WorkFromHome, Italia Fastweb + Vodafone A tempo pienoSenior Product Manager – Beyond the Core Consumer Products Join to apply for the Senior Product Manager – Beyond the Core Consumer Products role at Fastweb + Vodafone . Chi siamo Il 31 Dicembre 2024 Swisscom, per il tramite della propria controllata Fastweb, ha finalizzato l'acquisizione di Vodafone Italia in vista di una integrazione delle due aziende....
-
Senior Product Manager – Mobile Consumer Products
2 settimane fa
WorkFromHome, Italia Fastweb + Vodafone A tempo pienoSenior Product Manager – Mobile Consumer Products CHI SIAMO Il 31 Dicembre 2024 Swisscom , per il tramite della propria controllata Fastweb, ha finalizzato l'acquisizione di Vodafone Italia in vista di una integrazione delle due aziende.Fastweb e Vodafone Italia da oggi lavoreranno insieme per creare un operatore convergente leader del mercato mettendo il...
-
Senior Product Manager – Mobile Consumer Products
2 settimane fa
WorkFromHome, Italia Fastweb + Vodafone A tempo pienoSenior Product Manager – Mobile Consumer Products CHI SIAMO Il 31 Dicembre 2024 Swisscom , per il tramite della propria controllata Fastweb, ha finalizzato l'acquisizione di Vodafone Italia in vista di una integrazione delle due aziende.Fastweb e Vodafone Italia da oggi lavoreranno insieme per creare un operatore convergente leader del mercato mettendo il...
-
Design Lead
5 giorni fa
WorkFromHome, Italia frog A tempo pienoWe are currently seeking both full-time employees and contractors for this position! frog is one of the world’s most successful innovation and creative consultancies. Milan hosts its Innovation Team, a global hub for delivering breakthrough products and experiences across digital and physical realities, thanks to high-caliber innovation, strategy, design,...
-
Freelance Digital Project Manager
3 settimane fa
WorkFromHome, Italia - A tempo pienoWho We Are At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part...
