CX Strategy
3 giorni fa
CX Strategy & Transformation Senior Consultant • Capgemini Invent Capgemini Invent is a global business and technology transformation partner focused on digital and sustainable solutions. This senior consultant role drives CX strategy and transformation for clients. YOUR ROLE As a Senior Consultant in CX Transformation, you will: Design omnichannel services and journeys, integrating physical and digital touchpoints. Define and implement CRM and CVM (Customer Value Management) strategies. Apply Generative AI to optimize campaign processes, content creation, and customer engagement. Support the definition of digital transformation roadmaps for marketing. Collaborate with cross‑functional teams (IT, Sales, Operations) to ensure strategic alignment. Conduct benchmarking and market analysis to identify trends and opportunities. Manage workshops with stakeholders for co‑creation and solution validation. Have proven experience (6–7 years) in consulting or strategic roles in marketing/service design. YOUR PROFILE We are looking for a professional with the following qualifications: In‑depth knowledge of CRM and CVM, including leading platforms (Salesforce, Adobe, etc.). Ability to design business processes focused on marketing and customer experience. Expertise in Generative AI applied to marketing (e.g., content personalization, automation). Solid understanding of omnichannel strategies and engagement models. Familiarity with Design Thinking and Service Design methodologies. Strong analytical, problem‑solving, and communication skills. Fluent English (spoken and written). WHAT YOU’LL LOVE ABOUT WORKING HERE Be the change by supporting our clients through innovative strategy projects around digital, future‑proof topics. Craft your own career path through continuous learning and personal growth. Enjoy hybrid working with flexibility, 5 weeks vacation, employee referral bonus, company shares program, and annual fitness subscription contribution. Capgemini Italy is an equal‑opportunity employer promoting equality and dignity in all aspects of recruitment and employment. SENIORITY LEVEL Mid‑Senior level EMPLOYMENT TYPE Full‑time JOB FUNCTION Marketing INDUSTRY Business Consulting and Services #J-18808-Ljbffr
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CX Strategy
1 settimana fa
WorkFromHome, Italia Capgemini Invent A tempo pienoJoin to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent 1 day ago Be among the first 25 applicants Join to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic,...
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CX Strategy
3 giorni fa
WorkFromHome, Italia Capgemini Invent A tempo pienoJoin to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent 1 day ago Be among the first 25 applicants Join to apply for the CX Strategy & Transformation Senior Consultant role at Capgemini Invent At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic,...
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CRM Specialist
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WorkFromHome, Italia DMA - CX Company for B2B A tempo pienoSei una persona curiosa, che ama approfondire e lasciare il segno? Vorresti valorizzare le tue competenze trasversali in un contesto improntato al dialogo? Ti piace l’analisi ma sei anche in grado di sviluppare una visione d’insieme? Ami dare il tuo contributo nella costruzione del rapporto con i clienti? Se hai risposto 4 volte sì, allora questa...
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CRM Specialist
3 giorni fa
WorkFromHome, Italia DMA - CX Company for B2B A tempo pienoSei una persona curiosa, che ama approfondire e lasciare il segno? Vorresti valorizzare le tue competenze trasversali in un contesto improntato al dialogo? Ti piace l’analisi ma sei anche in grado di sviluppare una visione d’insieme? Ami dare il tuo contributo nella costruzione del rapporto con i clienti? Se hai risposto 4 volte sì, allora questa...
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Business Development Representative
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Senior Product Manager – Beyond the Core Consumer Products
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WorkFromHome, Italia Fastweb + Vodafone A tempo pienoSenior Product Manager – Beyond the Core Consumer Products Join to apply for the Senior Product Manager – Beyond the Core Consumer Products role at Fastweb + Vodafone . Chi siamo Il 31 Dicembre 2024 Swisscom, per il tramite della propria controllata Fastweb, ha finalizzato l'acquisizione di Vodafone Italia in vista di una integrazione delle due aziende....
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Senior Product Manager – Mobile Consumer Products
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WorkFromHome, Italia Fastweb + Vodafone A tempo pienoSenior Product Manager – Mobile Consumer Products CHI SIAMO Il 31 Dicembre 2024 Swisscom , per il tramite della propria controllata Fastweb, ha finalizzato l'acquisizione di Vodafone Italia in vista di una integrazione delle due aziende.Fastweb e Vodafone Italia da oggi lavoreranno insieme per creare un operatore convergente leader del mercato mettendo il...
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Senior Product Manager – Mobile Consumer Products
2 settimane fa
WorkFromHome, Italia Fastweb + Vodafone A tempo pienoSenior Product Manager – Mobile Consumer Products CHI SIAMO Il 31 Dicembre 2024 Swisscom , per il tramite della propria controllata Fastweb, ha finalizzato l'acquisizione di Vodafone Italia in vista di una integrazione delle due aziende.Fastweb e Vodafone Italia da oggi lavoreranno insieme per creare un operatore convergente leader del mercato mettendo il...
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Design Lead
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WorkFromHome, Italia frog A tempo pienoWe are currently seeking both full-time employees and contractors for this position! frog is one of the world’s most successful innovation and creative consultancies. Milan hosts its Innovation Team, a global hub for delivering breakthrough products and experiences across digital and physical realities, thanks to high-caliber innovation, strategy, design,...
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Freelance Digital Project Manager
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WorkFromHome, Italia Wunderman Thompson A tempo pienoOverview Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative...
