AURA Host Stage

4 settimane fa

Milano, Italia Meliá Hotels International A tempo pieno

Overview Join to apply for the AURA Host Stage - ME Milan Il Duca role at Meliá Hotels International . The Aura Host meets the daily operations of the department, committing to achieving excellence in customer satisfaction. The trainee will help the department in the following activities. What will I be doing? Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas. Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans. Manage the guests’ digital experience, according to the global strategy. Manage customer incidents, following the established protocols. Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music. Verify material orders following the set product guidelines, for better optimisation of economic resources. What are we looking for? Bachelor degree Passion for Hospitality Very good knowledge of Italian and English Benefits and culture Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. At Meliá we are all VIP. Great professionals who make everyday life easier and exceptional. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family. We are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We prioritize disseminating a corporate culture committed to equality and raising awareness about the need to act jointly and globally. We promote equality and diversity, avoiding any kind of discrimination, especially related to disability, race, religion, gender, or age. Diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support sustainable growth of our industry through a socially responsible team. Our motto is "Towards a sustainable future, from a responsible present". Follow us on social platforms to be inspired: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR #J-18808-Ljbffr

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