Field Service Engineer

13 ore fa

Castel Bolognese, Italia Comecer A tempo pieno

Field Service Engineer Join to apply for the Field Service Engineer role at Comecer . Handles the technical service at the premises of the final customer; Service, maintenance, repair, testing and calibration of complex equipment with minimum supervision; Report issues of the final customer; Support requests from customers or partners. Responsibilities Performs service at customer premises based on instructions from Service Planner and records results using the work report and FUSION enterprise system. Through the switchboard, receives phone calls for service requests, identifies and associates the reference machine to the customer/partner using FUSION and opens the resulting ticket. Domestic and international travel. Qualifications Five years Industrial Technical diploma with Mechanical/Electrical emphasis. Training courses on handling service over the phone/remotely. Technical Skills Hands‑on experience troubleshooting and repairing machinery. Interpret/read electrical and mechanical drawings, manufacturer guidelines, reference manuals and instruction guides. Work with suppliers to resolve technical issues at customer sites. Practiced technical competences (electrical and mechanical) on equipment produced and installed. Practiced validation competences with reporting according to legislation on equipment produced and installed. MS Office Suite and FUSION company enterprise system. Relational Skills Excellent listening, communication, and problem‑solving skills with a rigorous logic and precise method. Customer‑focused: dedicated to satisfying customer expectations and improving product/service. Follow customer’s plant and safety regulations while at their facility. Language Skills Good/great knowledge of English, both written and spoken. Experience From 2 to 5 years of experience as a travelling technician or with remote technical service. Seniority level Entry level Employment type Full‑time Job function Information Technology Industries Industrial Machinery Manufacturing #J-18808-Ljbffr

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