Customer Care Specialist

1 settimana fa

Monza, Italia Groupe Clarins A tempo pieno

MAIN MISSION & CHALLENGES of the DEPARTMENT / TEAM / POSITION The Customer Care Specialist is a passionate customer care professional with great customer service skills and the ability to effectively moderate online and offline conversations, providing an authentic customer experience via phone, email and chat. Assists customers with all aspects of customer service including order placement, facilitating returns and replacements, product inquiry and recommendations, general customer service assistance. Hierarchical report of the position : CRM & Customer Service Coordinator Location : Milano ROLE AND AREA OF RESPONSIBILITIES The advisor has a solid knowledge of the brand and products, provides exceptional advice and consultation to customers, and always with a focus on providing best‑in‑class customer service. Main responsibilities : Convey energy, excitement, authenticity, and a deep appreciation for the mission and values of our brand; Use proactive and intuitive techniques to increase customer experience by providing suggestions for products that match customer interests and needs; Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience; Collaborate with other departments (e.g. Sales, Ecommerce, Logistics) to ensure smooth service delivery; Support departments in achieving business KPIs including NPS, customer response time, etc; Provide accurate and complete information about customer interactions; Applies high-quality customer service guidelines while servicing customers. CANDIDATE PROFILE Education / Degree : Bachelor's degree Background including total years of experience : 2+ years of experience in Customer Care; Genuine passion for beauty products; Retail background is a plus. Technical skills : Experience working with Zendesk (or a comparable customer service ticketing system) strongly desired; Strong analytical and problem-solving skills; Working knowledge of Microsoft Office Suite, Salesforce, Bazaarvoice. Languages : Full proficiency in English Soft skills and leadership skills : Good relational skills; Flexibility, dynamism; Ability to work in a team; Organized and able to multitask; Sense of urgency, demonstrates ownership, high energy, and team player; Excellent interpersonal skills; Strong oral and written communication skills. #J-18808-Ljbffr

  • Customer Care Specialist

    2 settimane fa

    Monza, Italia Groupe Clarins A tempo pieno

    MAIN MISSION & CHALLENGES of the DEPARTMENT / TEAM / POSITIONThe Customer Care Specialist is a passionate customer care professional with great customer service skills and the ability to effectively moderate online and offline conversations, providing an authentic customer experience via phone, email and chat.Assists customers with all aspects of customer...

  • Customer Care Specialist

    1 settimana fa

    Monza, Italia Groupe Clarins A tempo pieno

    MAIN MISSION & CHALLENGES of the DEPARTMENT / TEAM / POSITIONThe Customer Care Specialist is a passionate customer care professional with great customer service skills and the ability to effectively moderate online and offline conversations, providing an authentic customer experience via phone, email and chat.Assists customers with all aspects of customer...

  • Customer Care Specialist

    1 settimana fa

    Monza, Italia Altro A tempo pieno

    MAIN MISSION & CHALLENGES of the DEPARTMENT / TEAM / POSITIONThe Customer Care Specialist is a passionate customer care professional with great customer service skills and the ability to effectively moderate online and offline conversations, providing an authentic customer experience via phone, email and chat.Assists customers with all aspects of customer...

  • Customer Care Specialist

    5 giorni fa

    Monza, Italia Adecco Italia A tempo pieno

    Adecco S.p.A. Cesano Maderno Branch is looking for a Customer Care Specialist for an important dealership located in the Limbiate area.The selected candidate will join the customer support team.The role includes:Managing customer requests and providing timely, professional assistance.Coordinating activities with internal departments to ensure efficient...

  • Customer Care Specialist

    17 ore fa

    Monza, Italia Adecco Italia A tempo pieno

    Adecco S.p.A. – Cesano Maderno Branch – is looking for a Customer Care Specialist for an important dealership located in the Limbiate area.The selected candidate will join the customer support team.The role includes: Managing customer requests and providing timely, professional assistance.Coordinating activities with internal departments to ensure...

  • Customer Care Specialist

    16 ore fa

    Monza, Italia Adecco Italia A tempo pieno

    Adecco S.p.A. – Cesano Maderno Branch – is looking for a Customer Care Specialist for an important dealership located in the Limbiate area. The selected candidate will join the customer support team. The role includes: Managing customer requests and providing timely, professional assistance. Coordinating activities with internal departments to ensure...

  • Beauty Customer Experience Specialist

    1 settimana fa

    Monza, Italia Groupe Clarins A tempo pieno

    A leading beauty company is seeking a Customer Care Specialist in Monza, Italy.The role involves providing top-notch customer service and collaborating across departments.Candidates should have a Bachelor's degree, a passion for beauty products, and at least 2 years of customer care experience.Key skills include proficiency in Zendesk and strong...

  • Beauty Customer Experience Specialist

    1 settimana fa

    Monza, Italia Altro A tempo pieno

    A leading beauty company is seeking a Customer Care Specialist in Monza, Italy. The role involves providing top-notch customer service and collaborating across departments. Candidates should have a Bachelor's degree, a passion for beauty products, and at least 2 years of customer care experience. Key skills include proficiency in Zendesk and strong...

  • Beauty Customer Experience Specialist

    1 settimana fa

    Monza, Italia Groupe Clarins A tempo pieno

    A leading beauty company is seeking a Customer Care Specialist in Monza, Italy. The role involves providing top-notch customer service and collaborating across departments. Candidates should have a Bachelor's degree, a passion for beauty products, and at least 2 years of customer care experience. Key skills include proficiency in Zendesk and strong...

  • Stage Customer Care

    1 settimana fa

    Monza, Italia MASPEROTECH SRL A tempo pieno

    Opportunità di Stage: Diventa Customer Care Intern in Masperotech, parte di CMO Group! Opportunità di Stage Retributivo: Diventa Customer Care Intern in Masperotech, parte di CMO Group! Se hai uno spirito dinamico e desideri crescere in un ambiente innovativo e in continua crescita, questa è l’occasione che fa per te! Chi siamo: Masperotech, leader...