Customer Care Specialist
2 settimane fa
MAIN MISSION & CHALLENGES of the DEPARTMENT / TEAM / POSITIONThe Customer Care Specialist is a passionate customer care professional with great customer service skills and the ability to effectively moderate online and offline conversations, providing an authentic customer experience via phone, email and chat.Assists customers with all aspects of customer service including order placement, facilitating returns and replacements, product inquiry and recommendations, general customer service assistance.Hierarchical report of the position: CRM & Customer Service CoordinatorLocation: MilanoROLE AND AREA OF RESPONSIBILITIESThe advisor has a solid knowledge of the brand and products, provides exceptional advice and consultation to customers, and always with a focus on providing best-in-class customer service.Main responsibilities:Convey energy, excitement, authenticity, and a deep appreciation for the mission and values of our brand;Use proactive and intuitive techniques to increase customer experience by providing suggestions for products that match customer interests and needs;Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience;Collaborate with other departments (e.g. Sales, Ecommerce, Logistics) to ensure smooth service delivery;Support departments in achieving business KPIs including; NPS, customer response time, etc;Provide accurate and complete information about customer interactions;Applies high-quality customer service guidelines while servicing customers.CANDIDATE PROFILEEducation/Degree:Bachelor's degreeBackground including total years of experience:2+ years of experience in Customer Care;Genuine passion for beauty products;Retail background is a plus.Technical skills:Experience working with Zendesk (or a comparable customer service ticketing system) strongly desired;Strong analytical and problem-solving skills;Working knowledge of Microsoft Office Suite, Salesforce, Bazaarvoice.Languages:Full proficiency in EnglishSoft skills and leadership skills:- Good relational skills;- Flexibility, dynamism;- Ability to work in a team;- Organized and able to multitask;- Sense of urgency, demonstrates ownership, high energy, and team player;- Excellent interpersonal skills;- Strong oral and written communication skills.
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Customer Care Specialist
1 settimana fa
Monza, Italia Groupe Clarins A tempo pienoMAIN MISSION & CHALLENGES of the DEPARTMENT / TEAM / POSITIONThe Customer Care Specialist is a passionate customer care professional with great customer service skills and the ability to effectively moderate online and offline conversations, providing an authentic customer experience via phone, email and chat.Assists customers with all aspects of customer...
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Customer Care Specialist
1 settimana fa
Monza, Italia Altro A tempo pienoMAIN MISSION & CHALLENGES of the DEPARTMENT / TEAM / POSITIONThe Customer Care Specialist is a passionate customer care professional with great customer service skills and the ability to effectively moderate online and offline conversations, providing an authentic customer experience via phone, email and chat.Assists customers with all aspects of customer...
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Customer Care Specialist
1 settimana fa
Monza, Italia Groupe Clarins A tempo pienoMAIN MISSION & CHALLENGES of the DEPARTMENT / TEAM / POSITION The Customer Care Specialist is a passionate customer care professional with great customer service skills and the ability to effectively moderate online and offline conversations, providing an authentic customer experience via phone, email and chat. Assists customers with all aspects of customer...
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Customer Care Specialist
4 giorni fa
Monza, Italia Adecco Italia A tempo pienoAdecco S.p.A. Cesano Maderno Branch is looking for a Customer Care Specialist for an important dealership located in the Limbiate area.The selected candidate will join the customer support team.The role includes:Managing customer requests and providing timely, professional assistance.Coordinating activities with internal departments to ensure efficient...
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Beauty Customer Experience Specialist
1 settimana fa
Monza, Italia Groupe Clarins A tempo pienoA leading beauty company is seeking a Customer Care Specialist in Monza, Italy.The role involves providing top-notch customer service and collaborating across departments.Candidates should have a Bachelor's degree, a passion for beauty products, and at least 2 years of customer care experience.Key skills include proficiency in Zendesk and strong...
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Beauty Customer Experience Specialist
1 settimana fa
Monza, Italia Altro A tempo pienoA leading beauty company is seeking a Customer Care Specialist in Monza, Italy. The role involves providing top-notch customer service and collaborating across departments. Candidates should have a Bachelor's degree, a passion for beauty products, and at least 2 years of customer care experience. Key skills include proficiency in Zendesk and strong...
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Beauty Customer Experience Specialist
1 settimana fa
Monza, Italia Groupe Clarins A tempo pienoA leading beauty company is seeking a Customer Care Specialist in Monza, Italy. The role involves providing top-notch customer service and collaborating across departments. Candidates should have a Bachelor's degree, a passion for beauty products, and at least 2 years of customer care experience. Key skills include proficiency in Zendesk and strong...
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Stage Customer Care
1 settimana fa
Monza, Italia MASPEROTECH SRL A tempo pienoOpportunità di Stage: Diventa Customer Care Intern in Masperotech, parte di CMO Group! Opportunità di Stage Retributivo: Diventa Customer Care Intern in Masperotech, parte di CMO Group! Se hai uno spirito dinamico e desideri crescere in un ambiente innovativo e in continua crescita, questa è l’occasione che fa per te! Chi siamo: Masperotech, leader...
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Customer Care
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Monza, Italia Manpower A tempo pienoManpower, per azienda cliente che opera nel settore Commerciale di Alta moda ricerchiamo un/una ADDETTO/A CUSTOMER CARE e AFFARI GENERALI . La risorsa, all'interno del Reparto Customer Care e a riporto del Customer Care Coordinator Italia, si occuperà di attività di customer care e di supportare l'ufficio risorse Umane nell'attività di Servizi generali....
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Customer Care Assistant
3 settimane fa
Monza, Italia Altro A tempo pienoPOSITION SUMMARY La posizione si occuperà di supportare il Servizio di Customer Care “Teleflex Risponde”, gestendo i contatti telefonici con i pazienti, i distretti e le ASL, le pratiche relative agli ordini di consegna domiciliare tramite il gestionale SAP; il servizio post-vendita dei prodotti aziendali Urology Care e stomia.KEY RESPONSIBILITIES...
