Service Quality SDA

3 settimane fa

Brugherio, Italia Haier Europe A tempo pieno

Join to apply for the Service Quality SDA & TV Coordinator role at Haier Europe . The challenge An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals. What You Will Do The Service Quality SDA & TV Coordinator is responsible to collect and follow up all the main claims coming from markets for SDA products. The role also supports the Global Contact Center to achieve excellence in Call Avoidance activity. Activities and areas of responsibility Collaborate with R&D and PL Quality to improve products quality and service ability Attend NPI project meetings Follow Failure to Solution process (Early Warnings and unresolved issues) Maintain contact with countries for technical issues Provide technical support to GCC Train GCC for Call Avoidance and NPI Knowledge Base for GCC Find opportunities to improve Call Avoidance Analyse technical PEX to find actions to reduce it Organise technical training material for the SQ team What You Need To Succeed Must have Education: Technical Diploma, Bachelor/Master Degree is a plus Professional Experience: at least 3 years in TV Languages: Italian & English Competences & Skills TV Technical Background Good people skills and ability to manage follow‑ups Very good in English and Italian (Chinese a plus) Excellent organisational and time‑management abilities Working knowledge in MS Office (especially Excel) Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. Seniority level Mid‑Senior level Employment type Full‑time Job function Design, Art/Creative, and Information Technology Industries Manufacturing Get notified about new Service Quality Coordinator jobs in Brugherio, Lombardy, Italy . #J-18808-Ljbffr

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