Customer Success Manager
1 settimana fa
Customer Success | Full Time | Job Id: 22618 Experienced
Check Point Infinity External Risk Management, otherwise known as Cyberint, continuously reduces external cyber risk by managing and mitigating an array of external cyber security threats with one unified solution.
If you're driven by the challenge of enhancing cybersecurity solutions and fostering client relationships, we invite you to apply now
Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Key Responsibilities- Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
- Serve as the primary liaison for ERM's clientele across South EMEA, ensuring optimal satisfaction and value realization.
- Champion customers' interests within ERM, influencing product direction and enhancements.
- Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
- Spearhead internal process enhancements tailored to customer requirements.
- Gather and channel customer feedback, reinforcing their voice within ERM's framework.
The Customer Success Manager will report directly to the CSM EMEA Team leader and play a pivotal role in ERM's global expansion strategy, positioning us as the premier cyber intelligence provider globally.
Qualifications- Minimum of 6 years in a customer-centric role within B2B sectors.
- Comprehensive understanding of the cybersecurity landscape.
- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
- Bachelor's degree in engineering or a relevant discipline.
- Prior experience in account management and/or commercial roles.
- Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
- Proficiency in English (Speaking, Reading, Writing) is essential; native in Italian a must.
Additional Proficiency in Spanish/French is considered a distinct advantage.
* Required
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