Retail Training Coordinator

Join to apply for theRetail Training Coordinatorrole atMoncler Join to apply for theRetail Training Coordinatorrole atMoncler Get AI-powered advice on this job and more exclusive features. OverviewWe are looking for an engaged Retail Training Coordinator to join our Retail Training, Excellence & Performance Department, in our Global HQ in Milan, Italy OverviewWe are looking for an engaged Retail Training Coordinator to join our Retail Training, Excellence & Performance Department, in our Global HQ in Milan, ItalyYour ImpactAs a Retail Training Coordinator, you will design, implement, and facilitate omnichannel training programs across all retail levels, with a strong focus on Customer Experience and coordination of training initiatives for the other retail function (eg. Clienteling, Operations).ActivitiesCustomer Experience focusAct as a key driver in embedding a customer-first mindset across retail teams, ensuring that all training initiatives reflect and elevate the Moncler client experience Lead the design, global coordination and rollout of training programs focused on Customer Experience Collaborate closely with the Retail Excellence team to analyse Mystery Shopping results, NPS feedback, and other performance metrics, translating them into actionable and tailored training initiatives Develop and deploy targeted learning modules aimed at enhancing client engagement, personalization strategies, selling ceremony excellence, and service recovery practicesGlobal Training Program Management & FacilitationSupport other retail function such as operations, clienteling, aftersales in creating compelling and effective training initiatives Design and implement Train the Trainer (TTT) frameworks to empower and certify local trainers, guaranteeing a consistent and elevated standard of training delivery worldwide Serve as a strategic partner to local training teams, providing support in adapting content to cultural and operational contexts while safeguarding global consistencyProject Management & Rollout ExecutionManage training calendars, global content distribution, and rollout timelines across markets, ensuring seamless execution and brand integrity Oversee training-related budgets, resources, and external partnerships in line with strategic business objectives Monitor results and act with the aim to support the business If needed being able to directly deliver specific training on product/customer experience/selling techniques to support the regional counterpartsQualification5/6 years of experience in Retail Training, including at least 3 years of in-store experience in structured Fashion Luxury/Retail/Hospitality companies A customer-centric mindset and the ability to translate business goals into impactful learning solutions Experience working in a fast-paced, dynamic environment with cross-functional and multicultural teams Strong organizational, communication, and stakeholder management abilities Fluency in English; additional languages are a plusWe Would Appreciate a Person Who IsHighly organized and capable of effectively managing multiple tasks simultaneously Structured and proactive, demonstrating an independent work attitude Cooperative and flexible who can communicate effectively with all levels of internal and external stakeholdersHow To Apply?To apply for this position, follow directions through this posting or visit our website and submit your application through our Careers WebsiteWhen applying, please attach your CV and any other relevant supporting documents“ Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees .” Seniority levelSeniority level Not Applicable Employment typeEmployment type Full-time Job functionJob function Human Resources Industries Retail Luxury Goods and Jewelry Referrals increase your chances of interviewing at Moncler by 2x Sign in to set job alerts for “Training Coordinator” roles.BOTTEGA VENETA Global Retail Training SpecialistMylia - Training Process Specialist (Milano)Manager in Training (m/f/x) - Milano, Via Valtellina (MI)HR SENIOR TRAINING & LEARNING SPECIALISTCONCORSO PUBBLICO, PER ESAMI, PER L’ASSUNZIONE A TEMPO PIENO E INDETERMINATO DI N. 4 POSTI DI COLLABORATORE AMMINISTRATIVO PROFESSIONALEADDETTA/O ORGANIZZAZIONE CORSI (ID-97003)Manager in Training (m/f/x) - Caponago (MB)Manager in Training (m/f/x) - Turate (CO)Senior Training CPS (Consumer Panel Data) SpecialistEvents Services Training Specialist ( Fixed term contract)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr