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It Help Desk Support L1
3 giorni fa
REQUISITI COME CANDIDARSI DESCRIPTION Cogent Networks is looking for a candidate to join the support team. The selected candidate will perform technical support activities and first-level Help Desk services for our client. Company Description We are a EU-based group of like-minded IT professionals with over 10 years of combined experience in IT Services. Our highly qualified team and a wide range of leading professionals help businesses in the successful planning, development, implementation, and management of IT projects. We provide a one-stop solution for Managed IT Services, Software development, and Digital Marketing related services. For IT support, we offer a single point of contact to access over 1000 qualified engineers globally. Role Description This is a full-time, on-site contract for one year role located in Alessandria. As an End User Level 1, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems in a timely manner. Your day-to-day tasks will include responding to user inquiries, diagnosing and resolving technical issues, escalating complex problems to appropriate teams, and maintaining records of technical support interactions. RESPONSIBILITIES Oversee the resolution of desktop device incidents from start to finish, ensuring seamless functionality. Offer hands‑on assistance and problem‑solving for Windows, MAC, and IMAC issues, delivering top‑notch desk‑side support services. Coordinate both minor and major repairs for laptops and desktops, ensuring swift resolution. Undertake the setup, maintenance, and management of standard hardware and software on desktop devices. Optimize desktop configurations and installations to enhance overall performance. Analyze data from service desk calls and incidents to identify areas for user training and process automation. Uphold security protocols by monitoring profiles and antivirus software, taking corrective action as needed. Provide specialized support to VIP users, serving as their dedicated point of contact for IT issues onsite. REQUIREMENTS Proficiency in troubleshooting Windows, MAC, IOS, and IMAC issues, showcasing your technical versatility. Experience navigating Windows and familiarity with Asset Management & VIP support. Possess strong interpersonal skills, effective communication abilities, and natural leadership qualities. Familiarity with Active Directory and hands‑on experience with Service Management tools such as ServiceNow. Demonstrated expertise in using EUC tools, remote support platforms, MS Office, and Outlook. Understanding of Lync, VPN, and mobile device support is advantageous. Knowledge of ITIL processes and experience in spare and buffer stock management is a plus. Minimum requirement: Associate degree (A.A.) or equivalent; Bachelor's Degree preferred. Italian and English language If you are passionate about technology, possess strong problem‑solving skills, and thrive in a dynamic environment, we encourage you to apply. HOW TO APPLY Please submit your resume and highlight your relevant experience. Cogent Networks is an equal opportunity employer and values diversity in the workplace. We thank all applicants for their interest; however, only those selected for an interview will be contacted. #J-18808-Ljbffr
