Guest Services Manager
3 settimane fa
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: Hotel Director / Hotel General Manager background in a 4- or 5-star hotel 2-3yrs of hotelier experience Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. Comprehensive knowledge Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance #J-18808-Ljbffr
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Guest Experience Leader | Hospitality Operations
3 settimane fa
Brescia, Italia Royal Caribbean Group A tempo pienoA leading cruise line company is seeking a Guest Services Manager in Brescia, Italy, to ensure high standards of guest service and operational excellence. The successful candidate will have a background as a Hotel Director or General Manager in a 4- or 5-star hotel and 2-3 years of experience. Responsibilities include leading a dedicated team to deliver...
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Project Manager
3 settimane fa
Brescia, Italia GL events A tempo pienoPROFIL is a boutique staffing agency specializing in premium event reception services and is a proud subsidiary of the GL Events group. We conceptualize, coordinate, and deliver tailored hospitality and guest services for corporate clients and prestigious venues. For our clients, reception teams are a direct reflection of their brand and corporate identity....
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Project Manager
1 settimana fa
brescia, Italia GL events A tempo pienoPROFIL is a boutique staffing agency specializing in premium event reception services and is a proud subsidiary of the GL Events group. We conceptualize, coordinate, and deliver tailored hospitality and guest services for corporate clients and prestigious venues.For our clients, reception teams are a direct reflection of their brand and corporate identity....
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Front Office Manager
3 giorni fa
Brescia, Italia Antal International A tempo pienoJob Description **For a luxury resort in Lombardy, we are looking for a** **FRONT OFFICE MANAGER** **Main Duties**: - Reporting to the General Manager - Encourages and builds mutual trust, respect, and cooperation among team members; - Serves as a role model to demonstrate appropriate behaviours, - Establishes and maintains open, collaborative...
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Concierge and Events
3 settimane fa
Brescia, Italia Celebrity Cruises A tempo pienoThe Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups / Wedding / Events / Charter corporate teams, Loyalty Corporate teams and all Hotel and...
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Senior Associate
6 giorni fa
Brescia, Italia Accuracy A tempo pienoAbout Accuracy Accuracy is a wholly independent international consulting firm providing advice to company management and shareholders for their strategic or critical decisions, notably in transactions, disputes and crises. Accuracy’s strength is to connect strategy, facts and figures. Our teams are international and multicultural, combining various skills...
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Senior Associate
6 giorni fa
brescia, Italia Accuracy A tempo pienoAbout AccuracyAccuracy is a wholly independent international consulting firm providing advice to company management and shareholders for their strategic or critical decisions, notably in transactions, disputes and crises.Accuracy’s strength is to connect strategy, facts and figures. Our teams are international and multicultural, combining various skills to...
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Olympic Event Staffing Project Manager
3 settimane fa
Brescia, Italia GL events A tempo pienoA leading event management company is seeking a Project Manager for the Winter Olympic Games 2026 in Brescia, Italy. The successful candidate will oversee guest reception, hospitality logistics, and event-day coordination. Key responsibilities include recruiting and training temporary staff, managing schedules for multiple venues, and serving as the main...
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Director of Butlers
6 giorni fa
Brescia, Italia Smyth & Co A tempo pienoDirector of Butlers for beautiful Carribbean resort - relocation opportunituy! Position Title : Director of Butlers Salary : Highly competitive, plus accommodation and travel Department : Rooms Division / Guest Experience Reports to : Resort Manager / General Manager Team Size : 35 Butlers (large European-style operation) Environment : True luxury resort...
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Director of Butlers
3 giorni fa
Brescia, Italia Smyth & Co A tempo pienoDirector of Butlers for beautiful Carribbean resort - relocation opportunituy!Position Title : Director of Butlers Salary : Highly competitive, plus accommodation and travel Department : Rooms Division / Guest Experience Reports to : Resort Manager / General Manager Team Size : 35 Butlers (large European-style operation) Environment : True luxury resort...
