Night Manager

7 ore fa

roma, Italia Attività alberghiera A tempo pieno

Job Description - Night Manager - EMEA (HOT0C3U6)Job Number:HOT0C3U6Work Locations:Hilton Rome Eur La Lama Viale Europa 287 Rome 144A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?Oversee the entire Front Office operation to maintain high standardsServe as a point of contact for regular and VIP GuestsMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesUnderstand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyRepresent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotelManage, record and promptly resolve issues or emergencies that ariseDemonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local areaAct in accordance with all security and emergency procedures and manage the instigation of these, as requiredCompile adequate handover to Early staff / Duty ManagerAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsAct in accordance with policies and procedures when working with front of house equipment and property management systemsConduct annual and mid-year Appraisals with Team MembersConduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areasAssist other departments, as necessaryWhat are we looking for?Previous supervisory experience in Front Office within the hotel/leisure/retailHigh level of IT proficiencyExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceAbility to work under pressureFlexibility to respond to a variety of work situationsAbility to work on your own and as part of a teamIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in the hotel industryPrevious experience with Front Office Management SystemsPrevious experience with cash handlingWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it allScheduleFull-timeBrandHilton Hotels & ResortsJobGuest Services, Operations, and Front Office#J-18808-Ljbffr

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