Guest Experience Agent
4 giorni fa
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. About the role: The Four Seasons Hotel Firenze is looking for a talented Guest Experience Agent to join the Team The Guest Experience Agent responds to a wide variety of guest requests, adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This position reports to the Guest Experience Manager. What you will do: Coordinate and liaise with various departments to ensure guests have a memorable stay at the Hotel. Provide genuine hospitality and recognition, acts as host/ hostess. Support the Front Office Management Team in the pre-arrival and departure phase ensuring a high level of service. Ensure readiness for a perfect arrival experience, completing room inspections and orientations. What you bring: One + years experience as Front Office Agent within a luxury hotel or similar environment Excellent interpersonal skills and communication skills Cross cultural sensitivity, and customer service orientation Guest-centric approach and understanding the importance of guest’s preferences. Sound problem solving ability and proficiency in Hotel property management systems (Opera PMS). Reading, writing and oral proficiency in the Italian and English language. A third language is a plus. What we offer: • Competitive salary, wages, and a comprehensive benefits package• Excellent Training and Development opportunities• Employee Discount for stays at any Four Seasons worldwide• Complimentary Dry Cleaning for Employee Uniforms• Employee Meals Schedule & Hours: Full time contract - this position is required to work in shifts. Successful candidates are required to hold legal authorization to work in Italy at the time of application.
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Guest Experience Agent
3 giorni fa
Florence, Italy, Toscana Four Seasons Hotel Firenze A tempo pienoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Guest Experience Agent
2 settimane fa
Via Bolognese, Firenze FI, Italy Borgo Pignano Florence A tempo pienoCompany Description Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and...
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Guest Relation Agent
3 settimane fa
Italy Borgo Scopeto Wine & Country Relais A tempo pienoBorgo Scopeto Wine & Country Relais, esclusivo hotel 5 stelle alle porte di Siena, membro di Preferred Hotels & Resorts , ricerca per la stagione 2026 un/una GUEST RELATION AGENT da inserire in organico. Si richiede conoscenza della lingua italiana ed inglese, predisposizione al lavoro di squadra ed ai rapporti con il cliente. Benefit : Alloggio (se...
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Guest Experience Expert/Front Desk Agent
2 settimane fa
Italy Casa Brera - a Luxury Collection Hotel, Milan A tempo pienoCasa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting Guest Experience Expert/Front desk agent. Reporting to Front Desk Manager, the role will cover both front desk and guest services tasks. This is full-time position, 5 days a week with 2 days off. The estimated starting date is January 2026 About us Located near...
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Guest Relation Agent
3 settimane fa
Siena, Italy, Provincia di Siena Borgo Scopeto Wine & Country Relais A tempo pienoBorgo Scopeto Wine & Country Relais, esclusivo hotel 5 stelle alle porte di Siena, membro di Preferred Hotels & Resorts , ricerca per la stagione 2026 un/una GUEST RELATION AGENT da inserire in organico. Si richiede conoscenza della lingua italiana ed inglese, predisposizione al lavoro di squadra ed ai rapporti con il cliente. Benefit : Alloggio (se...
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Guest Services Agent
5 giorni fa
Italy Bulgari Hotel Roma A tempo pienoPOSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear...
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Guest Experience Expert/Front Desk Agent
2 settimane fa
Milan, Italy, Provincia di Milano Casa Brera - a Luxury Collection Hotel, Milan A tempo pienoCasa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting Guest Experience Expert/Front desk agent. Reporting to Front Desk Manager, the role will cover both front desk and guest services tasks. This is full-time position, 5 days a week with 2 days off. The estimated starting date is January 2026 About us Located near...
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Italy, IT Minor Hotels - Southern Europe A tempo pienoWhat will be your mission? As Guest Relation Agent , your role will be to ensure that our guests are 100% satisfied with their experience while in our hotel. What will you do? The Guest Relation Agent will be responsible for delivering an exceptional and personalized experience to guests, ensuring a warm welcome, effective communication, and flawless...
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Guest Services Agent
4 giorni fa
Rome, Italy, Provincia di Roma Bulgari Hotel Roma A tempo pienoPOSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear...
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Guest Services Agent
2 settimane fa
Italy Bulgari Hotel Roma A tempo pienoPOSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure
