Concierge and Events
8 ore fa
The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely mannerQualifications:SHIPBOARD Employment typeAbility to speak English clearly, distinctly and cordially with guests.2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.Experience in handling different types of events with 80+ guests.Guest services shipboard experience is an advantage.Essential duties and responsibilities:Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listeningMaintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environmentMaintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferencesCoordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.
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Concierge And Events
1 settimana fa
Milano, Italia Jr Italy A tempo pienoOverviewThe Concierge owns the guest's overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable.As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine...
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Concierge And Events
7 giorni fa
Milano, Italia Ali Professional A tempo pienoThe Concierge owns the guest's overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable.As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine...
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Concierge And Events
5 giorni fa
Milano, Italia Altro A tempo pienoThe Concierge owns the guest's overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable.As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine...
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Concierge and Events
7 giorni fa
Milano, Italia Ali Professional A tempo pienoThe Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine...
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Concierge and Events
11 ore fa
milano, Italia Celebrity Cruises A tempo pienoThe Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine...
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VIP Concierge
7 giorni fa
Milano, Italia Ali Professional A tempo pienoA luxury hospitality company in Milan seeks a Concierge to manage the Group, Loyalty, and Concierge Class experience. This role requires outstanding hospitality, communication, and organizational skills. The Concierge will ensure guests receive exceptional service, managing special requests and events for V.I.Ps and groups. Applicants should have 2-3 years...
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Vip Concierge
7 giorni fa
Milano, Italia Ali Professional A tempo pienoA luxury hospitality company in Milan seeks a Concierge to manage the Group, Loyalty, and Concierge Class experience.This role requires outstanding hospitality, communication, and organizational skills.The Concierge will ensure guests receive exceptional service, managing special requests and events for V.I.Ps and groups.Applicants should have 2-3 years of...
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Concierge
2 settimane fa
Milano, Italia Four Seasons Hotels And Resorts A tempo pienoAbout Four Seasons: Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
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Concierge
14 ore fa
Milano, Italia Conservatorium Hotel A tempo pienoConcierge - JR-03444 - Rooms - Full time - Permanent - Mandarin Oriental, Milan Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner...
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Concierge
14 ore fa
Milano, Italia Mandarin Oriental Hotel Group A tempo pienoAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located...
