Concierge

Concierge
- JR-03444
- Rooms
- Full time
- Permanent
- Mandarin Oriental, Milan

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

**About the job**

Based at the Mandarin Oriental, Milan within the Concierge Department in Milan, the Concierge is responsible for providing five-star services to all guests and colleagues. The Concierge reports to the Head Concierge.

**As**Concierge, you will responsible for the following duties**:

- Offer a warm, sincere and personalized welcome to all guests
- Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history
- Have an in depth knowledge of directions, travel time, cost and various forms of transportation
- Maintain a constantly updated database with extensive information about city highlights
- Be proactive and anticipate the complete requirements to make the experience a success
- Be knowledgeable of all in-house and arriving guests
- Be aware of all daily events in the hotel
- Provide guests with a confirmation card for dining reservations, transportation, theatre tickets, etc.
- Communicate all important details to management and colleague
- Respond to all guest needs and requests
- Other activities as deemed appropriate by the Head Concierge

**As** Concierge, we expect from you**:

- Proficiency in English and Italian
- Communication skills
- Able to multi-task and work well under pressure
- The ability to work well in a team environment
- Must be professional and possess excellent presentation, communication, organization, and effective time management skills
- Must have knowledge of the restaurants, bars, nightclubs, theatres, and attractions in Milan and surrounding area.
- Flexible schedules and hours, willingness to work on weekends & holidays is required.

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Competitive Salary, wages, and a comprehensive benefits package
- Meals available at our Employee Restaurant
- Complimentary Dry Cleaning for Employee Uniforms

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