Lavori attuali relativi a Customer Success Manager, Senior Manager - milano - Salesforce, Inc.
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milano, Italia S&P Global A tempo pienoSenior Customer Success ManagerJoin to apply for the Senior Customer Success Manager role at S&P Global.3 days ago – Be among the first 25 applicants.About the RoleGrade Level: 10.The Customer Success Management team is a dynamic global team focused on ensuring a successful customer journey. The team creates long‑term client engagement, drives adoption,...
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CSM - Customer Success Manager
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Senior Ai Customer Success Manager
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Senior Customer Success Manager, Italy — Growth
2 giorni fa
milano, Italia Cato Networks A tempo pienoA leading technology company in Milano is seeking a Senior Customer Success Manager for the Italy region. This role involves being a trusted advisor, ensuring customer success through relationships and technical guidance. Candidates should have over 5 years of SaaS experience, excellent communication skills, and a knack for understanding customer needs. You...
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Senior Customer Success Manager, Italy — Growth
6 giorni fa
Milano, Italia Cato Networks A tempo pienoA leading technology company in Milano is seeking a Senior Customer Success Manager for the Italy region. This role involves being a trusted advisor, ensuring customer success through relationships and technical guidance. Candidates should have over 5 years of SaaS experience, excellent communication skills, and a knack for understanding customer needs. You...
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Senior Customer Success Manager, Italy — Growth
4 giorni fa
milano, Italia Cato Networks A tempo pienoA leading technology company in Milano is seeking a Senior Customer Success Manager for the Italy region. This role involves being a trusted advisor, ensuring customer success through relationships and technical guidance. Candidates should have over 5 years of SaaS experience, excellent communication skills, and a knack for understanding customer needs. You...
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Customer Success Manager
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Milano, Italia LHH A tempo pienoLHH Per innovativa azienda toscana stiamo selezionando un brillante e ambizioso profilo di Customer Success Manager. Questa figura avrà la responsabilità di instaurare con i clienti una relazione sul lungo periodo con l'obiettivo di guidarli nelle loro scelte, gestendo la trattativa commerciale in ogni fase. Responsibilities - Gestire un portafoglio di...
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Senior AI Customer Success Manager
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milano, Italia indigo.ai A tempo pienoJoin to apply for the Senior AI Customer Success Manager role at indigo.ai.indigo.ai is the leading platform in Italy for building next-generation AI Agents that transform the way companies communicate with their customers. Since 2016, we’ve been helping enterprises in industries such as finance, insurance, utilities, retail, and e‑commerce to evolve...
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Customer Success Manager
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Milano, Italia Page Personnel Italia SPA A tempo pieno- Soluzioni software per la digitalizzazione dei processi di acquisto - Customer Success Manager Azienda Il nostro cliente è una solida realtà specializzata nello sviluppo di soluzioni software per la digitalizzazione dei processi di acquisto. La piattaforma è progettata per ottimizzare i processi di acquisto e favorire la collaborazione end-to-end tra le...
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Customer Success Manager
7 giorni fa
milano, Italia Altro A tempo pienoAiutiamo le aziende a trasformare processi e operations attraverso soluzioni digitali end-to-end, creando valore concreto e migliorando l’esperienza dei clienti finali. Progettiamo, integriamo e ottimizziamo processi operativi per rendere l’innovazione un vero vantaggio competitivo.Il ruoloStiamo cercando una persona da inserire come Customer Success...
Customer Success Manager, Senior Manager
3 ore fa
Customer Success Manager, Senior Manager page is loaded## Customer Success Manager, Senior Managerremote type: Office - Flexiblelocations: Italy - Milantime type: Full timeposted on: Posted Todayjob requisition id: JR *To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience.### **Your Impact*** Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.* Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature and beyond.* Help your customers achieve their business goals and outcomes on the Salesforce platform by: + Coordinating the completion of the Signature Success catalog of services as required for your customer. + Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. + Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation. + Acting as an advisor to your customers for the integration of agentic AI into their business processes, considering technology, workforce, data governance and ethical implications.* Estimate and communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.* Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.* The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer’s need.### **Minimum Requirements*** Full professional level of English and Italian languages* Proven work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.* Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform.* Proven experience in system integration or management consulting services.* Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.* Skills for analyzing technical concepts and translating them into business terms and mapping business requirements into technical features.* Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.* AI and Data literacy. AI literacy includes understanding AI concepts like machine learning, agentic AI, responsible use and ethical implications. Data literacy involves data modeling, data strategy and analytics.* Knowledge of software development process and design methodologies.* Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.### **Preferred Requirements*** Salesforce product certifications (Agentforce Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud) and Trailhead Ranger status and above, are a plus.* Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.* Experience working with Enterprise-level customers.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.### ### ### ### ### ### ### ####J-18808-Ljbffr
