Sr. Service Coordinator

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Experience Advocate - REMOTE. In this role, you will own the complete lifecycle of property files, ensuring a smooth and unified service experience for our customers. Acting as the primary contact, you will coordinate project management efforts and ensure service quality from initiation through completion. This position is crucial for ensuring operational excellence and enhancing customer satisfaction by proactively managing service commitments. You will lead collaboration among various stakeholders, ensuring timely and effective communication throughout the process. A strong focus on empathy and excellent service delivery is essential in this role.AccountabilitiesServe as the main point of contact for policyholders, contractors, and carrier partnersMonitor service-level agreements (SLAs) and proactively intervene to prevent delaysCoordinate activities among Admin, Specialist, and technical teamsConduct regular follow-ups and status updates with all stakeholdersAnticipate workflow bottlenecks and implement corrective actionsMaintain accurate, real-time updates in the service management systemLead welcome/introduction calls and closure communicationsDeliver an exceptional customer experience through empathy, clarity, and urgencyHandle high-visibility or sensitive cases involving VIPs or legal considerationsOwn end-to-end outcomes of complex service filesSupport SLA performance and proactively resolve bottlenecksLead follow-ups, updates, and customer communicationsMentor peers and assist in training new team membersAdhere to strict confidentiality requirementsRequirementsBachelor's degree or equivalent combination of education and experienceMinimum of 5 years' experience in service managementMastery of service lines and lifecycle processesCertifications: Cotality Claims Level I Certified and Xact Level 1 CertifiedFamiliarity with Quality Assurance (QA) and Estimate Writing processesUnderstanding of Water, Roofing, Reconstruction, and Windows workflowsHigh emotional intelligence and stakeholder management skillsExemplary customer service skills with a White-Glove service mindsetStrong project management and leadership skillsExcellent verbal and written communication skillsStrong organizational and time management abilitiesAnalytical skills to interpret data and identify trends or risksAbility to problem-solve under pressure and manage multiple prioritiesFlexible availability and willingness to work during high-volume periodsProficiency in Microsoft Office Suites and basic computer skillsReliable high-speed internet connection required for remote workBenefitsFlexible remote working environmentOpportunity for personal and professional growthCollaborative and supportive team cultureAccess to ongoing training and mentorship programsHealth and wellness benefitsCompetitive salary and performance-based incentivesOpportunities to engage with community initiativesWork-life balance and flexible schedulingWhy Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the bestData Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1#J-18808-Ljbffr