Lavori attuali relativi a Investigation Specialist, Financial Fraud Operation... - Bardi - Amazon
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Financial Security And Fraud Prevention Officer
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Customer Care Specialist
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Investigation Specialist, Financial Fraud Operation...
1 ora fa
Selling partner risk investigator will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These investigator positions rely on excellent judgment to plan and accomplish goals and will work under very limited supervision of the manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SPR investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers and other associates to accomplish goals. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Key job responsibilities Researches and evaluates facts surrounding seller transactions Takes appropriate action on investigated transactions based on established standard operation procedure and tools Documents their actions by providing detailed annotations Communicates with external customers via phone or email during the investigation process Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process Understands the issue and makes best use of the available resources to resolve it Systematically escalates problems or variance in the information to the relevant owners / teams according to processes and standard Communicates with internal and external stakeholders Understands performance metrics to create analysis for driving business goals Meets predetermined and assigned productivity targets and quality standards About the team The mission of Financial Fraud Risk (FF) is to build trust with all its customers & partners—buyers, brands, vendors, sellers, and employees—in both reality and perception. We scale through technology, analytics, and science and invert the curve on headcount and cost growth, becoming a center of excellence that develops technology, science, and processes to achieve our goals in a scalable, decoupled, and easily leveraged fashion across Amazon and externally. Basic Qualifications 1+ years of customer service experience Speak, write, and read fluently in English Experience with Microsoft Office products and applications Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays Experience in payments or e-commerce Preferred Qualifications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Location J-18808-Ljbffr #J-18808-Ljbffr
