Customer Delivery Manager

3 settimane fa

Varese, Italia Altro A tempo pieno

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.We are on the lookout for a highly talented and self‑motivatedCustomer Delivery Managerto join us on our journey in advancing the technological world through innovation and creativity.Your Role & Responsibilities We are searching for aCustomer Delivery Manager , who wants to make a real impact for our project with SAP. As a Customer Delivery Manager, you will focused on…Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding / transitioning customers to SAP ENTERPRISE CLOUD SERVICESOrchestrating the overall service / project delivery according to planned scope, budget, and milestonesSupporting in de‑escalations of critical customer situationsSupporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicableContributing to customer release and maintenance activitiesSupporting customers on technical requirements throughout their lifecycle within the SAP EnterpriseExecuting and supporting problem management and continuous improvementContributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer successSupporting in reviewing#J-18808-Ljbffr

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