Customer Engagement Manager

1 settimana fa

Varese, Italia MacGregor Black A tempo pieno

Are you passionate about turning data into meaningful customer experiences?Do you thrive on building CRM strategies that deepen loyalty and boost retention?Are you confident using technology to elevate how brands connect with their customers?MacGregor Black is partnering with an exciting lifestyle brand to appoint aCustomer Engagement Manager . This is a permanent role based inMilan .You will lead the development and delivery of best-in-class CRM strategies that drive engagement, retention, and customer lifetime value. You will oversee the full lifecycle of CRM campaigns, using smart segmentation to create personalised journeys across email, SMS, and loyalty programmes.You’ll work closely with Marketing, Digital, Creative, and Ecommerce teams to ensure all CRM activity is aligned with both brand positioning and commercial goals. This role is perfect for a creative yet data-driven CRM professional who enjoys working in a fast-paced, growing environment.Key Responsibilities: Develop and execute multi-channel CRM campaigns to increase engagement, retention & revenue Own customer segmentation, lifecycle journeys, and personalisation strategy Analyse CRM performance and turn insights into clear actions to improve future activity Manage email and SMS campaign builds, testing, scheduling, and reporting Enhance loyalty programme structure, communications, and overall customer experience Collaborate with Ecommerce & Digital Trading to align CRM activity with trading priorities Partner with Creative to ensure messaging reflects brand identity and tone of voice Safeguard CRM data quality and ensure full GDPR compliance Stay up to date on CRM technology, best practices, and competitor activityWhat We’re Looking For: Degree in Marketing, Business, or a related field Experience in CRM, email marketing, or customer lifecycle roles within retail, fashion, or consumer brands Hands-on experience with CRM, ESP or CDP platforms (e.g. Klaviyo, Salesforce, Emarsys) Strong analytical skills with the ability to turn data into meaningful insight Excellent communication and stakeholder management skills Customer-centric mindset with a strong commercial focus Highly organised, proactive, and detail-orientedWhat We Offer: Competitive salary + benefits Fast-growing brand with international ambitions Creative & collaborative team environment Opportunities for learning & progression Please reach out toGabby Zachrissonfor more information.

  • Customer Engagement Manager

    2 settimane fa

    Varese, Italia MacGregor Black A tempo pieno

    Are you passionate about turning data into meaningful customer experiences?Do you thrive on building CRM strategies that deepen loyalty and boost retention?Are you confident using technology to elevate how brands connect with their customers?MacGregor Black is partnering with an exciting lifestyle brand to appoint a Customer Engagement Manager . This is a...

  • Customer Success Manager

    2 settimane fa

    Varese, Italia Jr Italy A tempo pieno

    Social network you want to login/join with:Onetag AI-powered programmatic curation technology delivers effective digital advertising for the open internet.We provide the easy way to better media performance.Headquartered in Italy, Onetag is driving growth across the US, UK, Europe and rest of the world, with a diverse, friendly and focused team.About the...

  • Customer Delivery Manager

    3 settimane fa

    Varese, Italia Altro A tempo pieno

    We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a...

  • Customer Experience Manager- Customer Care

    2 settimane fa

    Varese (VA), Italia GCX A tempo pieno

    Job Title : Service Manager Position reporting to: Head Of Service Management We’re looking for a proactive and skilled Customer Experience Manager to promote exceptional Customer service for our clients. This role is accountable for managing all aspects of customer operations, including major incident management, coordinating with our change...

  • Customer Success Manager

    3 settimane fa

    Varese, Italia Altro A tempo pieno

    Diventa Customer Success Manager – RealAdvisor ItaliaChi SeiMetti al primo posto la soddisfazione del cliente e possiedi eccellenti capacità di comunicazione.Sei paziente, calmo e sai gestire situazioni complesse con professionalità.Hai una forte attitudine commerciale, ami lavorare per obiettivi e sai ribattere le obiezioni in modo efficace.Ti piace...

  • Client Manager

    2 settimane fa

    Varese, Italia A.I. Advanced Intelligence Generation Srl A tempo pieno

    Kettydo+, azienda leader nelle strategie di Engagement, Loyalty e Martech per alcuni tra i principali brand italiani, ricerca un Client Manager da inserire nel team di Client Management, a diretto supporto del Client Director.Client Manager:Chi siamo?Kettydo+, azienda leader nelle strategie di Engagement, Loyalty e Martech per alcuni tra i principali brand...

  • Customer Acquisition Manager

    2 settimane fa

    Varese, Italia Altro A tempo pieno

    Chi siamo :Istituto Helvetico Sanders è il network leader in Italia per l'Autotrapianto Capelli e per i trattamenti tricologici. Con 25 sedi attive e una rete capillare di oltre 100 specialisti (chirurghi, biologi, assistenti sanitari), la nostra ambizione è rafforzare ulteriormente la nostra leadership nel settore.Cerchiamo un Customer acquisition Manager...

  • Customer Acquisition Manager

    2 settimane fa

    Varese, Italia Altro A tempo pieno

    Chi siamo :Istituto Helvetico Sanders è il network leader in Italia per l'Autotrapianto Capelli e per i trattamenti tricologici.Con 25 sedi attive e una rete capillare di oltre 100 specialisti (chirurghi, biologi, assistenti sanitari), la nostra ambizione è rafforzare ulteriormente la nostra leadership nel settore.Cerchiamo un Customer acquisition Manager...

  • Senior Account Executive

    3 settimane fa

    Varese, Italia Altro A tempo pieno

    Social network you want to login/join with:col-narrow-leftClient: OpenTextLocation: Job Category: Other-EU work permit required: Yescol-narrow-rightJob Reference: Job Views: 4Posted: col-wideJob Description: Digital ExperienceThe OpenText DX business is focused on selling an industry-leading portfolio of Customer Experience Management (CEM) products. The DX...

  • Customer Success Executive For Hcl Digital Experience

    1 settimana fa

    Varese, Italia Hclsoftware A tempo pieno

    Client Success Executive – HCL Digital Experience (DX)Role OverviewThe Client Success Executive (CSE) plays a pivotal role in ensuring HCL DX customers achieve their strategic goals and realize the full value of their investment. Acting as a trusted advisor and advocate , the CSE will engage customers throughout their lifecycle—driving adoption,...