Customer Operations Specialist
3 settimane fa
Join to apply for the Customer Operations Specialist role at Sibill .OverviewSibill is the accounting and financial operating system for small and medium businesses (SMBs). Outdated tools and fragmented data waste entrepreneurs a lot of hours each week — we give this time back by integrating invoicing, payments, treasury, and accounting in one modern platform.We’re backed by top international investors such as Keen Venture Partners (Fiscozen), Founders A/S (Pleo), Exor Ventures (Qonto, Alan), Notion Capital, and most recently Creandum, known for supporting Klarna and Spotify at early stages.Thousands of entrepreneurs already trust Sibill.Our goal? Reach millions. This is just the beginning .ResponsibilitiesProviding first-line, high-quality support via chat, calls and email;Investigating and resolving customer issues quickly and accurately;Managing incoming tickets, prioritizing and escalating where necessary;Identifying patterns in user requests to suggest product and process improvements;Collaborating closely with Customer Success, Product, and Engineering to streamline support operations;Contributing to the creation and maintenance of internal and external knowledge bases.ImpactFocus: Reactive and process-driven supportMission: Ensure customers receive timely help and smooth issue resolutionCore values: Efficiency, precision, ownership of support processesSkills: Analytical thinking, strong communication, attention to detail, fast troubleshootingKPIs: First Response Time, Resolution Time, Ticket Backlog, CSATRequirements2–5 years of experience in customer support, operations, or a client-facing role in a SaaS environment;Strong problem-solving attitude and operational mindset;Excellent communication in both Italian and English (written and spoken);Experience using support tools such as Hubspot or similar;Ability to work cross-functionally and manage multiple priorities in a fast-paced environment;Data-driven mindset and process-oriented approach.OfferCompetitive salary: we have a range between 25-30K € (based on your experience);Flexible work policy, for this position we ask you to be in the office at least once a week;Yearly welfare budget.Selection ProcessInterview with Gaia, our HR ManagerInterview with the hiring managerInterview with a Sibill team memberInterview with one of the CoFounders of SibillSeniority LevelEntry levelEmployment TypeFull-timeJob FunctionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Sibill by 2x.#J-18808-Ljbffr
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Customer Operations Specialist
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Customer Operations Specialist
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Milan, Italia Altro A tempo pienoAbout the RoleAs a Regional Customer Operations Specialist, you will be a crucial part of our EMEA operations team, responsible for delivering exceptional customer service and ensuring smooth and efficient operations within the region. Reporting directly to the Regional Operations Manager, you will manage sales teams and customer inquiries, address issues,...
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Customer Operations Specialist
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