Customer Service Representative
12 ore fa
Company Description At lastminute.com we live for the holidays. We are the European Travel‑Tech leader in Dynamic Holiday Packages. With technology we turn spontaneous thoughts into meaningful experiences, helping people travel the world. Job Title & Location Customer Service Representative – Italian Speaker Location: Madrid Working model: Hybrid (from Madrid) or Remote from Spain Team: You will join the Customer Service Team in the Post Sales department Level: Professional Contract: Permanent – Full time (36 h/week) Job Description We are looking for customer service representatives to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about helping customers succeed and skilled at providing clear and friendly support in Italian and English, keep on reading as you might be the perfect fit for this job. Responsibilities Deal with inbound and outbound phone calls, emails, and live chats from customers. Investigate, advise, and resolve pre‑sales and after‑sales queries, acting as primary contact with the customer and ensuring single contact resolution. Qualifications Strong verbal and written communication skills in Italian, English, and Spanish. Availability to work rotating shifts, including weekends. At least one year of experience in Customer Support services. Thorough and meticulous with extreme attention to detail. Proactive team player. Work to tight deadlines with a can‑do attitude. Desirable Previous experience in the travel sector or similar. GDS knowledge is a plus. Oriented business results. Versatility. Perks of working with us Inclusive, friendly and international environment (you'll be working with colleagues from +10 countries and over 48 nationalities). Shorter working week (36 h as full time). Possibility to work remotely up to 8 weeks a year throughout the Spanish territory and within the EU. Access to e‑learning platforms (e.g. Discovery) and professional and managerial skills development training paths. 2 paid days off per year for volunteering purposes. Occasional social events to foster connections among colleagues. Travel industry discounts and flash exclusive staff fares. We support our employees through life's significant moments with leave options (e.g. parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws. Selection process steps HR interview (10‑30 minutes). 1st interview (Manager): soft skills + technical knowledge. Our commitment to celebrate diversity and generate belonging At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space that is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints as we know uniqueness drives innovation. We want to make sure our people reflect the communities across the world we help travel. Eligibility criteria By submitting your information and application you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status. Creare un avviso di lavoro per questa ricerca #J-18808-Ljbffr
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