HR Contact Center Associate with Polish and English – 12-months
2 giorni fa
HR Contact Center Associate with Polish and English – 12-months (fixed-term) contract , MHLS (My HR Live Support) Job ID: | Amazon Czech Republic Services s.r.o. – G88 *This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic.* At Amazon we believe that every day is still day one. It’s our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Responsibilities Handle and resolve HR queries in Polish and English by referring to documentation such as frequently asked questions and standard operating procedures and escalating where these cannot be resolved. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life‑cycle at Amazon. Actively seek employee feedback to improve levels of service. Work on rotational shifts in both weekends and weekdays, including bank holidays. Benefits Life & Disability Insurance Supplementary Pension Plan MultiSport Card Employee Assistance Program Family‑building benefit Parent Support Program Family Care Employee Discount Code Business Travel Insurance Amazon Extras Basic Qualifications Very good proficiency in written and verbal Polish (B2 CEFR) and English (B2 CEFR). Computer skills (Windows, Microsoft Office, Outlook). Preferred Qualifications Relevant work experience in administration, customer service/call centre or HR environment. Very good proficiency in additional European languages. Ability to work in international teams where team members are in different locations and belong to different cultures. Ability to work with confidential information. Flexibility to work in a fast‑paced environment. Good interpersonal, communication, time‑management, and problem‑solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr
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