Customer Service Specialist with Italian Polish and English

Overview Customer Service Specialist with Italian, Polish and English U.S. Bank • Agrigento, IT At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions—enabling the communities we support to grow and succeed in the right ways—confidently and more often. A career with U.S. Bank gives you opportunities to discover what makes you thrive, try new things, and learn new skills from Day One. Elavon is committed to building platforms and ecosystems that help over 1.5 million customers worldwide achieve their financial goals, from transaction processing to customer service and driving innovation. We uphold transparent and fair hiring practices that support opportunity, inclusive culture, and career mobility across all levels of our organization. We offer opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do. Responsibilities Provide high quality customer service by responding to telephone inquiries, requests, and problems. Research, analyze, and provide solutions that meet the customer’s needs. Resolve customer inquiries and problems on first contact where possible. Provide customers with account information and resolve or refer billing disputes. Correct payment errors and revise fees and finance charges as appropriate. Maintain accounts, take card, check, or other orders, and act on lost or stolen cards/checks. Research customer problems that could not be resolved during the initial contact. Qualifications and Skills Contract: Maternity Cover High school diploma or equivalent Two to four years of relevant experience Good knowledge of banking product concepts, practices, policies, and procedures Effective telephone and interpersonal skills Strong problem-solving and negotiation skills Ability to handle difficult customer calls Proficient computer navigation using a variety of software packages including Microsoft Office Ability to identify and resolve/escalate problems Good time management to maximize client support while maintaining high service levels Work Arrangements Remote + Hybrid/flexible schedule: The role is posted as remote; candidates located near any one of our locations would be required to work on site at least three days per week. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach attracts, retains, and supports top talent while ensuring equal pay for work of equal value. We offer a market-competitive package that includes: Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. Performance-based incentives for eligible employees, awarded through transparent criteria that recognize individual and company performance. Inclusive equitable benefits accessible to all employees and focused around financial wellbeing and wellness. Continuous development opportunities including training, education support, and career progression pathways. Employee recognition programs that celebrate achievements and milestones for all. Application Details Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at the Employee benefits and development pages. Closing Date: Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration. #J-18808-Ljbffr