Team Leader Customer Service
3 settimane fa
Are you ready to step into a #Gamechanger role where you can make a real impact? Concentrix is on the hunt for an experienced Sales Team Leader to join our dynamic office in Lecce. If you have a passion for customer service operations and are enthusiastic about starting a new career with us, we want to hear from youKey ResponsibilitiesLead and Inspire: Supervise a team of call center associates, ensuring their work and attendance align with organizational policies.Coach to Sales Success: Regularly coach team members to meet and exceed performance metrics.Performance Management: Identify issues and implement improvement plans, with actions including potential terminations if required.Achieve Excellence: Ensure our services meet contractual KPIs and financial targets.Communicate and Update: Set clear expectations and provide timely updates to your team.Handle Escalations: Provide expertise in managing escalated customer calls when necessary.Facilitate Meetings: Conduct team meetings to share information and foster open dialogue.Stay Informed: Keep up-to-date with internal processes and attend manager development training.Promote Values: Embody and advocate Concentrix's values through your behavior and attitude.Candidate ProfileSkillful Communicator: Strong verbal and written skills, with English at B1 level.Leadership Abilities: Capable of leading teams in prioritization and multitasking.Flexible and Ready: Open to working Monday to Sunday, 8:00 to 24:00.Motivated Mentor: Dedicated to coaching and guiding team members.Why Join Us?Competitive Compensation: Attractive salary and bonus plan.Learning Opportunities: Access to Concentrix University and LinkedIn Learning.Be a part of something bigger at Concentrix, where your leadership can make a difference.Seniority levelAssociateEmployment typeFull-timeJob functionSales and AnalystIndustriesIT Services and IT Consulting and Telephone Call CentersLocation: Greater Lecce Metropolitan Area#J-18808-Ljbffr
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Team Leader Customer Service
5 giorni fa
Lecce, Italia Altro A tempo pienoTeam Leader for customer service, leading a team to meet sales goals and KPIs.Requires strong communication skills and leadership abilities.
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Team Leader Customer Service
4 settimane fa
Lecce, Italia Altro A tempo pienoThe Team Leader will supervise a customer service team, coach them to achieve sales goals, and manage performance while ensuring contractual KPIs are met.
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Team Leader Customer Service
3 settimane fa
Lecce, Italia Altro A tempo pienoJob Title: Team Leader Customer Service - SalesJob Description The Team Leader, Operations is responsible for the day‑to‑day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Concentrix is recruiting an experienced Team Leader for our...
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Team Leader Customer Service
6 giorni fa
Lecce, Italia Altro A tempo pienoJob Title: Team Leader Customer Service - SalesJob Description The Team Leader, Operations is responsible for the day‑to‑day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Concentrix is recruiting an experienced Team Leader for our...
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Team Leader Customer Service
3 settimane fa
Lecce, Italia Altro A tempo pienoJob Title:Team Leader Customer Service - SalesJob DescriptionThe Team Leader, Operations is responsible for the day‑to‑day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Concentrix is recruiting an experienced Team Leader for our...
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Team Leader Customer Service
3 settimane fa
Lecce, Italia Altro A tempo pienoAre you ready to step into a #Gamechanger role where you can make a real impact? Concentrix is on the hunt for an experienced Sales Team Leader to join our dynamic office in Lecce. If you have a passion for customer service operations and are enthusiastic about starting a new career with us, we want to hear from you!Key ResponsibilitiesLead and...
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Team Leader Customer Service
7 giorni fa
Lecce, Italia Altro A tempo pienoAre you ready to step into a #Gamechanger role where you can make a real impact? Concentrix is on the hunt for an experienced Sales Team Leader to join our dynamic office in Lecce. If you have a passion for customer service operations and are enthusiastic about starting a new career with us, we want to hear from you!Key ResponsibilitiesLead and...
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Customer Service Team Lead
3 settimane fa
Lecce, Italia Altro A tempo pienoCiao, #Gamechanger!Sei pronto a unirti a una realtà in continua evoluzione? Se hai il talento per la leadership e una vera passione per il customer service, Concentrix Lecce vuole te come il nostro prossimo Team Leader! Fai la differenza:Guida un team di talentuosi collaboratori e aiuta a creare esperienze clienti straordinarie ogni giorno. Crescita...
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Customer Service Team Lead
4 giorni fa
Lecce, Italia Altro A tempo pienoSei pronto a entrare in un ruolo da Gamechanger dove puoi fare davvero la differenza?Concentrix è alla ricerca di un Team Leader esperto in inbound sales per unirsi al nostro dinamico team presso la sede di Lecce.Se hai passione per le operazioni di customer service e desideri intraprendere una nuova sfida professionale con noi, vogliamo conoscerti!Il Team...
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Team Leader Customer Service
4 settimane fa
Lecce (LE), Italia Altro A tempo pienoAre you ready to step into a #Gamechanger role where you can make a real impact? Concentrix is on the hunt for an experienced Sales Team Leader to join our dynamic office in Lecce. If you have a passion for customer service operations and are enthusiastic about starting a new career with us, we want to hear from you! Key Responsibilities Lead and Inspire:...
