Marketing Customer Support Representative
5 giorni fa
Marketing Customer Support Representative (Italian & English) Location: Lisbon, Portugal (On-site)Start Date: 29 January 2026 Working Hours Initial Schedule (Phase 1): Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts: 07:00 – 16:00 10:00 – 19:00 Later Phase (TBC by client): 24/7 Rotative Shifts 2 Rotative Days Off Languages Required Italian: C1 / Native level English: B2 level or higher Role Overview You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels. This position requires strong communication skills, problem-solving abilities, and a customer‑centric mindset. Key Responsibilities Actively contribute to initiatives that improve service quality and overall user experience Handle end-to-end product troubleshooting and advertiser support Manage case volumes across email and chat channels Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams Resolve generic, technical, and product-related issues Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication Maintain adherence to service level agreements (SLAs) and productivity targets Partner with internal technical specialists to educate advertisers on product features and common issues Compensation & Benefits Base Salary: €1,000 (for 14 months) Meal Allowance: €7.63 per day Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract) Welcome Bonus: Paid over 12 months during the first year (conditional on
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Marketing Customer Support Representative
3 giorni fa
Firenze, Italia Savior Artigos Texteis Lda A tempo pienoMarketing Customer Support Representative (Italian & English)Location: Lisbon, Portugal (On-site)Start Date: 29 January ****Working HoursInitial Schedule (Phase 1):Monday to SundayOperating hours: 07:*******:00Rotative shifts:07:*******:0010:*******:00Later Phase (TBC by client):24/7 Rotative Shifts2 Rotative Days OffLanguages RequiredItalian: C1 / Native...
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Bilingual Marketing Support
2 settimane fa
Firenze, Italia Cross Border Talents A tempo pienoA leading recruitment firm is looking for a Marketing Customer Support Representative to provide B2B support to advertisers using the company's advertising products. This role involves troubleshooting, educating clients, and ensuring customer satisfaction through effective communication in Italian and English. The position offers a competitive base salary,...
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Bilingual Marketing Support
2 settimane fa
Firenze, Italia Cross Border Talents A tempo pienoAn international recruitment agency is seeking a Marketing Customer Support Representative fluent in Italian and English for an on-site role in Lisbon, Portugal.The successful candidate will provide B2B customer support, focusing on product troubleshooting and enhancing the advertiser experience through email and chat channels.Key responsibilities include...
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Bilingual Marketing Support
2 settimane fa
Firenze, Italia Cross Border Talents A tempo pienoA leading recruitment firm is looking for a Marketing Customer Support Representative to provide B2B support to advertisers using the company's advertising products.This role involves troubleshooting, educating clients, and ensuring customer satisfaction through effective communication in Italian and English.The position offers a competitive base salary,...
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Bilingual Marketing Support
2 settimane fa
Firenze, Italia Cross Border Talents A tempo pienoA leading recruitment firm is looking for a Marketing Customer Support Representative to provide B2B support to advertisers using the company's advertising products. This role involves troubleshooting, educating clients, and ensuring customer satisfaction through effective communication in Italian and English. The position offers a competitive base salary,...
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Bilingual Marketing Support
1 giorno fa
Firenze, Italia Cross Border Talents A tempo pienoA leading recruitment firm is looking for a Marketing Customer Support Representative to provide B2B support to advertisers using the company's advertising products. This role involves troubleshooting, educating clients, and ensuring customer satisfaction through effective communication in Italian and English. The position offers a competitive base salary,...
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Marketing Support Specialist
3 giorni fa
Firenze, Italia Savior Artigos Texteis Lda A tempo pienoA leading textile company in Italy is seeking a Marketing Customer Support Representative fluent in Italian and proficient in English.The role involves providing B2B customer support, troubleshooting product issues, and ensuring customer satisfaction via email and chat.Strong communication and problem-solving skills are vital for success.Offering a base...
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Bilingual Marketing Support
2 settimane fa
Firenze, Italia Cross Border Talents A tempo pienoAn international recruitment agency is seeking a Marketing Customer Support Representative fluent in Italian and English for an on-site role in Lisbon, Portugal. The successful candidate will provide B2B customer support, focusing on product troubleshooting and enhancing the advertiser experience through email and chat channels. Key responsibilities include...
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Bilingual Marketing Support
1 giorno fa
Firenze, Italia Cross Border Talents A tempo pienoAn international recruitment agency is seeking a Marketing Customer Support Representative fluent in Italian and English for an on-site role in Lisbon, Portugal. The successful candidate will provide B2B customer support, focusing on product troubleshooting and enhancing the advertiser experience through email and chat channels. Key responsibilities include...
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Marketing Support Specialist
5 giorni fa
Firenze, Italia Savior Artigos Texteis Lda A tempo pienoA leading textile company in Italy is seeking a Marketing Customer Support Representative fluent in Italian and proficient in English. The role involves providing B2B customer support, troubleshooting product issues, and ensuring customer satisfaction via email and chat. Strong communication and problem-solving skills are vital for success. Offering a base...
