Marketing Customer Support Representative
2 giorni fa
Marketing Customer Support Representative (Italian & English)Location: Lisbon, Portugal (On-site)Start Date: 29 January ****Working HoursInitial Schedule (Phase 1):Monday to SundayOperating hours: 07:*******:00Rotative shifts:07:*******:0010:*******:00Later Phase (TBC by client):24/7 Rotative Shifts2 Rotative Days OffLanguages RequiredItalian: C1 / Native levelEnglish: B2 level or higherRole OverviewYou will provide B2B customer support to advertisers using the companys advertising products.The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels.This position requires strong communication skills, problem-solving abilities, and a customer-centric mindset.Key ResponsibilitiesActively contribute to initiatives that improve service quality and overall user experienceHandle end-to-end product troubleshooting and advertiser supportManage case volumes across email and chat channelsOwn customer queries and drive resolution by collaborating with internal Product Operations and Engineering teamsResolve generic, technical, and product-related issuesEnsure high Customer Satisfaction (CSAT) by providing timely updates and clear communicationMaintain adherence to service level agreements (SLAs) and productivity targetsPartner with internal technical specialists to educate advertisers on product features and common issuesCompensation & BenefitsBase Salary: €1,000 (for 14 months)Meal Allowance: €7.63 per dayHealth Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)Welcome Bonus: Paid over 12 months during the first year (conditional on
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Marketing Customer Support Representative
5 giorni fa
Firenze, Italia Savior Artigos Texteis Lda A tempo pienoMarketing Customer Support Representative (Italian & English) Location: Lisbon, Portugal (On-site)Start Date: 29 January 2026 Working Hours Initial Schedule (Phase 1): Monday to Sunday Operating hours: 07:00 – 19:00 Rotative shifts: 07:00 – 16:00 10:00 – 19:00 Later Phase (TBC by client): 24/7 Rotative Shifts 2 Rotative Days Off Languages Required...
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Bilingual Marketing Support
2 settimane fa
Firenze, Italia Cross Border Talents A tempo pienoA leading recruitment firm is looking for a Marketing Customer Support Representative to provide B2B support to advertisers using the company's advertising products. This role involves troubleshooting, educating clients, and ensuring customer satisfaction through effective communication in Italian and English. The position offers a competitive base salary,...
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Bilingual Marketing Support
2 settimane fa
Firenze, Italia Cross Border Talents A tempo pienoA leading recruitment firm is looking for a Marketing Customer Support Representative to provide B2B support to advertisers using the company's advertising products. This role involves troubleshooting, educating clients, and ensuring customer satisfaction through effective communication in Italian and English. The position offers a competitive base salary,...
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Bilingual Marketing Support
2 settimane fa
Firenze, Italia Cross Border Talents A tempo pienoA leading recruitment firm is looking for a Marketing Customer Support Representative to provide B2B support to advertisers using the company's advertising products.This role involves troubleshooting, educating clients, and ensuring customer satisfaction through effective communication in Italian and English.The position offers a competitive base salary,...
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Bilingual Marketing Support
2 settimane fa
Firenze, Italia Cross Border Talents A tempo pienoAn international recruitment agency is seeking a Marketing Customer Support Representative fluent in Italian and English for an on-site role in Lisbon, Portugal.The successful candidate will provide B2B customer support, focusing on product troubleshooting and enhancing the advertiser experience through email and chat channels.Key responsibilities include...
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Bilingual Marketing Support
21 ore fa
Firenze, Italia Cross Border Talents A tempo pienoA leading recruitment firm is looking for a Marketing Customer Support Representative to provide B2B support to advertisers using the company's advertising products. This role involves troubleshooting, educating clients, and ensuring customer satisfaction through effective communication in Italian and English. The position offers a competitive base salary,...
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Marketing Support Specialist
2 giorni fa
Firenze, Italia Savior Artigos Texteis Lda A tempo pienoA leading textile company in Italy is seeking a Marketing Customer Support Representative fluent in Italian and proficient in English.The role involves providing B2B customer support, troubleshooting product issues, and ensuring customer satisfaction via email and chat.Strong communication and problem-solving skills are vital for success.Offering a base...
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Bilingual Marketing Support
2 settimane fa
Firenze, Italia Cross Border Talents A tempo pienoAn international recruitment agency is seeking a Marketing Customer Support Representative fluent in Italian and English for an on-site role in Lisbon, Portugal. The successful candidate will provide B2B customer support, focusing on product troubleshooting and enhancing the advertiser experience through email and chat channels. Key responsibilities include...
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Bilingual Marketing Support
18 ore fa
Firenze, Italia Cross Border Talents A tempo pienoAn international recruitment agency is seeking a Marketing Customer Support Representative fluent in Italian and English for an on-site role in Lisbon, Portugal. The successful candidate will provide B2B customer support, focusing on product troubleshooting and enhancing the advertiser experience through email and chat channels. Key responsibilities include...
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Marketing Support Specialist
5 giorni fa
Firenze, Italia Savior Artigos Texteis Lda A tempo pienoA leading textile company in Italy is seeking a Marketing Customer Support Representative fluent in Italian and proficient in English. The role involves providing B2B customer support, troubleshooting product issues, and ensuring customer satisfaction via email and chat. Strong communication and problem-solving skills are vital for success. Offering a base...
