Customer Service Representative
3 settimane fa
Job DetailsOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply todayJoin World Courier as a Customer Service RepresentativeAt World Courier, part of the Fortune 10 corporation AmerisourceBergen, we are driven by People, Quality, and Innovation. With over 50 years of experience and a global presence in 140 offices across more than 50 countries, we deliver cutting‑edge logistics solutions, including life‑saving Cell & Gene Therapies.We are currently seeking a Customer Service Representative to join our team in Milan, Italy. This role is perfect for someone passionate about delivering exceptional service and ready to make a difference in a fast‑paced, global environment.What You’ll DoHandle client inquiries, bookings, and reports via phone and email.Plan and coordinate shipping solutions tailored to client needs.Monitor and track shipments, addressing any deviations and keeping clients updated.Maintain and update the database with client and shipment details.Provide study‑specific reports and performance updates.Ensure compliance with regulations (ADR/DGR/IATA) and local laws.Build and maintain strong relationships with clients and World Courier offices.What We’re Looking ForStrong customer service and interpersonal skills with a proactive attitude.Excellent organizational and time‑management abilities.Good decision‑making and analytical skills.Fluency in English and Italian (written and spoken).Previous B2B customer service experience, ideally in logistics or pharmaceuticals.Basic proficiency in Microsoft Office (Word, PowerPoint, Excel) and data entry.College education or relevant industry experience preferred.What You’ll GetBe part of a global leader in logistics with a mission to improve lives.Work in a dynamic, supportive team environment.Opportunity to grow and develop within a global organization.Additional DetailsLocation: World Courier Milan, Via Varese, 38, 20045 Lainate (accessible by car only).Schedule: Rotational shifts (Monday to Friday, 8 am–5 pm or 10:30 am–7:30 pm) with occasional
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