Client Service
7 giorni fa
Position Job Title: Client Service & Operations Assistant Manager Start Date: flexible but ideally from January/February Employer: N2S Italia Ltd Type of Contract: Full-Time Base Salary per Annum & Bonus: to be discussed, depending on experience Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays) Probation Period: 3 months Working place: working from home / remote Working days: 1st April to 31st October - Monday to Friday + Weekend on call 1st to 31st March: 5 days/week 1st November to 28th February: 3 days/week TASKS: Customer Care and Travel Quality Management (April to October) ● Welcoming clients on arrival day and being available for any assistance throughout their stay. ● Staying in constant contact with VIP clients, providing daily updates and essential travel information. ● Ensure all clients requests whilst on the ground get actioned in a timely manner, checking with suppliers for changes’ availability and arrange seamless coordination. ● Rapid problem solving when inconvenience occur on the ground ● Ensuring all ground suppliers, villa managers, and hotels are well informed about clients’ specific details, such as dietary requirements and special occasions. ● Going the extra mile by adding thoughtful touches like welcome cards, birthday surprises, and additional amenities to enhance their experience. ● Reconfirming all services in itineraries previously arranged and booked by Travel Designers via the company software ● Coordinating with all ground teams to ensure smooth execution of complex or tricky client services. ● Ensure clients’ extras are invoice and paid, as well agents commissions are always updated on they system Admin, Account Management, and Product (November to March) ● Uploading, Maintaining and Updating supplier information (Services, Experiences and Villas) and their prices in the back office and company software ● Booking’s folders closure liaising with CFO ● Producing Reporting ● Liaise with Copywriter for the creation of any new tour description ● Assistance with developing travel guides Others: ● Support the CEO, COO, CFO and Quality Manager with daily tasks if required. REQUIRED: Minimum 2 years experience in luxury travel industry and/or having any strong customer care service role Professional Italian & English speaking and writing The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with criteria for good taste. Great IT skills and comfortable with technology Great communication skills London or Italy based: in London full-time employment contract, in Italy as full-time freelancer (due to the current law). Please send your cover letter and CV to copying-in
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Client Service
2 settimane fa
Bentivoglio, Bologna, , Italy . Crane Worldwide Logistics . A tempo pieno 35.000 € - 50.000 € all'anoJOB FUNCTIONS- Prepare documentation, dock receipts, bills of lading, export declarations. - File SED's (Shippers Export Declarations) - Track and trace cargo as necessary to insure proper movement and delivery. - Provide accounting department with proper and correct billing information. - Communicate with clients regarding disposition of Freight (i.e....
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Client Service
7 giorni fa
Italy N2S Italia Ltd. A tempo pienoPosition Job Title: Client Service & Operations Assistant Manager Start Date: flexible but ideally from January/February Employer: N2S Italia Ltd Type of Contract: Full-Time Base Salary per Annum & Bonus: to be discussed, depending on experience Annual Leave Entitlement: 20 Working Days (Plus
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Service Manager
3 settimane fa
Italy Future Horizons A tempo pienoNetwork Services Leader We are currently supporting an important client, a large multinational group operating in the consumer goods sector, with a strong global presence and a portfolio of brands distributed across more than 190 countries. In recent years, the organization has accelerated its digital transformation journey, focusing on modernizing IT...
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Service Manager
3 settimane fa
Italy Future Horizons A tempo pienoNetwork Services Leader We are currently supporting an important client, a large multinational group operating in the consumer goods sector, with a strong global presence and a portfolio of brands distributed across more than 190 countries. In recent years, the organization has accelerated its digital transformation journey, focusing on modernizing IT...
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Customer Service Coordinator
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Italy, IT Adecco A tempo pienoPer azienda cliente leader italiano nei Servizi IT&Infrastracture per Consumer, Enterprise & Business ricerchiamo un/una Coordinator Customer Service – Lingua Francese La risorsa sarà inserita con il ruolo di Team Leader all’interno del dipartimento di Service Desk sul servizio Fatturazione Elettronica Francia. Principali attività: Monitorare...
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Customer Service Coordinator
1 giorno fa
Italy Adecco A tempo pienoPer azienda cliente leader italiano nei Servizi IT&Infrastracture per Consumer, Enterprise & Business ricerchiamo un/una Coordinator Customer Service – Lingua Francese La risorsa sarà inserita con il ruolo di Team Leader all’interno del dipartimento di Service Desk sul servizio Fatturazione Elettronica Francia. Principali attività: Monitorare...
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Client Service Partner
6 giorni fa
Via di Valle Alessandra , Rome, Italy TrustPartners A tempo pieno 40.000 € - 60.000 € all'anoTrustPartners e' una Societa' di Consulenza di Direzione di stampo anglosassone e con cultura italiana, costituita da professionisti con competenze manageriali e di settore maturate attaverso percorsi formativi e professionali unici ed accomunati da altissimi standard valoriali. TrustPartners utilizza l'innovativo modello stellare combinazione di un team...
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Service Manager
2 settimane fa
Italy Gruppo Ulixe A tempo pienoSiamo alla ricerca di un Service Manager che operi in modalità full remote. Cosa cerchiamo: - Esperienza consolidata/documentata nel ruolo di Service Manager o in ruoli analoghi correlati alla gestione dei servizi IT. - Conoscenza dei processi ITIL e delle metodologie di gestione dei servizi. - Capacità di analisi dei KPI e di gestione della...
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Service Manager
2 settimane fa
Italy Gruppo Ulixe A tempo pienoSiamo alla ricerca di un Service Manager che operi in modalità full remote. Cosa cerchiamo: Esperienza consolidata/documentata nel ruolo di Service Manager o in ruoli analoghi correlati alla gestione dei servizi IT. Conoscenza dei processi ITIL e delle metodologie di gestione dei servizi. Capacità di analisi dei KPI e di gestione della reportistica....
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Service Manager
2 settimane fa
Italy Gruppo Ulixe A tempo pienoSiamo alla ricerca di un Service Manager che operi in modalità full remote. Cosa cerchiamo: Esperienza consolidata/documentata nel ruolo di Service Manager o in ruoli analoghi correlati alla gestione dei servizi IT. Conoscenza dei processi ITIL e delle metodologie di gestione dei servizi. Capacità di analisi dei KPI e di gestione della reportistica....
