(native Japanese) Chat Support Consultant, crypto
3 settimane fa
Passionate about blockchain technology and the future of digital finance? What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience? Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes What you will do : Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email Handle customer inquiries, order disputes, and appeals Provide valid, accurate information and solutions to customer requests Manage complaints and appeals, including follow-ups on escalations when required Maintain up-to-date knowledge of the company’s trading platform and general market conditions Understand customers’ needs and deliver constructive feedback to the management team Continuously seek ways to improve team performance and work efficiency Be a part of fast‑paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays What you need to succeed in this role : Native Japanese and strong English proficiency (minimum B2; C1 preferred) At least 6–12 months of online customer support experience, preferably in crypto or financial services Experience in live chat support and handling customer inquiries Strong analytical, logical thinking, and problem‑solving skills Proof validation skills or payment / banking knowledge Financial background is strongly preferred Positive and responsible attitude Crypto industry knowledge is a plus CRM experience is an advantage Benefits and Perks : Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Rewards system Good bonuses for referring friends Paid intensive training and probation Work‑life balance Responsive management interested in your growth and long‑lasting cooperation Greenhouse conditions for self‑development The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Who are we? SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills Visit our website: DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr
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Lazio, Italia Supportyourapp A tempo pienoA leading support-as-a-service company is seeking a Chat Support Consultant to provide customer support in crypto trading.This role requires native Japanese and strong English proficiency, along with experience in online customer support.Join a multicultural team and enjoy flexible scheduling and the possibility of working fully remotely.Candidates should...
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Multilingual Crypto Chat Support Specialist
3 settimane fa
Lazio, Italia SupportYourApp A tempo pienoA leading support-as-a-service company is seeking a Chat Support Consultant to provide customer support in crypto trading. This role requires native Japanese and strong English proficiency, along with experience in online customer support. Join a multicultural team and enjoy flexible scheduling and the possibility of working fully remotely. Candidates should...
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Lazio, Italia Supportyourapp A tempo pienoPassionate about blockchain technology and the future of digital finance?What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new...
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Remote Crypto Chat Support Specialist
1 giorno fa
Lazio, Italia Supportyourapp A tempo pienoA global support services company in Campania is seeking a Chat Support Consultant who excels in delivering exceptional customer service in the crypto trading space.Ideal candidates must be native Italian speakers with strong English skills and experience in live chat support, preferably within financial services.This role offers the flexibility to work...
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Italian Crypto Chat Support Specialist
1 giorno fa
Lazio, Italia Supportyourapp A tempo pienoA global support service provider in Italy is seeking a Chat Support Consultant to deliver high-quality customer support in crypto trading.The role requires a native Italian speaker with strong C1-level English skills and at least 6 months of live chat support experience.Applicants should have a positive attitude, basic financial knowledge, and CRM...
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Chat Support Consultant, Crypto
11 ore fa
Lazio, Italia Supportyourapp A tempo pienoPassionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging goals with our...
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(Native Italian) Chat Support Consultant, Crypto
1 giorno fa
Lazio, Italia Supportyourapp A tempo pienoSupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since **** to deliver secure customer and technical support.We operate globally, supporting clients in 60 languages across diverse industries.So what if you had a chance to be a part of the world's...
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Lazio, Italia Velenosi&Meredith A tempo pienoUrgent: Italian Speaker Back Office Support Consultant (On-site, Greece) Start Date: 16 December **** Hiring Urgently Location: On-site, Greece ? Relocation Support: Flight + hotel on arrival + long-term housing assistance Bonus: Performance-based rewards About the Role: Join a global leader in customer experience while being part of a multicultural...
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Lazio, Italia Altro A tempo pienoUrgent: Italian Speaker Back Office Support Consultant (On-site, Greece) Start Date:16 December ****Hiring UrgentlyLocation:On-site, Greece?Relocation Support:Flight + hotel on arrival + long-term housing assistanceBonus:Performance-based rewardsAbout the Role: Join a global leader in customer experience while being part of a multicultural team.You'll handle...
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Customer Support Specialist Multilingual
2 settimane fa
Lazio, Italia Cross Border Talents A tempo pienoCustomer Support Specialist Multilingual (Greece)Location:Greece (Athens, Thessaloniki, and other locations depending on the project)Contract Type:Full-time, PermanentWork Model:On-site and remote options (remote roles require relocation within Greece)Languages Required:Danish | Dutch | French | German | Italian | Japanese | Norwegian | Portuguese | Spanish...
