Customer Care Agent
3 settimane fa
Are you an Italian-speaking Customer Care professional with a passion for helping people and solving problems? Ready to bring your energy' empathy' and communication skills to one of Europe's fastest-growing fintech companies? If you enjoy connecting with people' learning new things' and turning every interaction into a great customer experience - we'd love to meet you. At myPOS' we make payments simple' smart' and accessible for everyone. From free multicurrency accounts to powerful e-commerce tools' we empower business owners across Europe to grow and succeed in a fast-moving digital world. How You'll Make a Difference - Be the friendly and professional voice of myPOS for Italian-speaking customers via chat' email' and phone - Support customers with questions about payments' accounts' and our products - Guide users through our solutions' helping them get the most value from the platform - Work closely with internal teams such as Payments' Risk' and KYC to resolve cases efficiently - Turn every interaction into a positive experience that builds trust and loyalty - Share customer feedback and insights to help us improve and innovate What Makes You a Great Fit - Fluency in Italian and good command of English' both written and spoken - Strong communication skills and a genuine desire to help people - Customer-focused attitude with the ability to remain calm and professional - Good attention to detail and confidence working with systems and tools - Curiosity and willingness to learn about fintech products (previous experience is a plus' but not required) Why You'll Love Working at myPOS - Join a global team in a high-tech' innovative environment where ideas turn into impact - Grow with us through annual salary reviews and performance bonuses based on your results and impact - Level up your skills with access to myPOS Academy and LinkedIn Learning - Invest in yourself with an annual personal development budget - Bring your friends - our refer-a-friend bonus makes teamwork even more rewarding - Connect and celebrate through team events' social activities' and international networking The Good Stuff You'll Get - Competitive salary package that reflects your skills and impact - 25 days paid annual leave' plus 1 extra day each year (up to 30) - Premium health insurance' including dental and optical cover - 102.26 EUR monthly meal vouchers - Fully covered Multisport card - Free coffee' snacks' and drinks at the office Insider Tip Don't worry if you don't tick every box. If you're enthusiastic about this role and believe you can make an impact' we want to hear from you. GDPR Disclaimer By submitting your application' you agree that myPOS may process your personal data for recruitment and selection purposes. Your information will be treated confidentially' stored securely' and used only for assessing your suitability for this or related positions at myPOS. We retain your data for a limited period in accordance with applicable data protection laws. Department Customer Service Locations Sofia - Office' Varna Reference number CS_ CSI_ 1
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Customer Experience Agent
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